Suit Direct

"Brought a 3 piece marc Darcy suit and got no suitbag. If id gone m&s or next I'll have got a suitbag just for buying the blazer of a tux. Apparently they don't have enough to give em out but for me that really sours the customer experience. People come here to buy the clothes they're getting married in and just like nothing it goes in a carrier bag like groceries. Most expensive clothes I've ever brought deserves more. Claimed I could buy one and took my details but never got back in touch."

"All the staff were extremerly firendly and helpful. 100% recommend this store. Sandra the branch manager went above and beyond and chased down the suits and sizes from other branches and was an absolute life saver. 7 Suits and shirts tracked down in 7 days, she helped size up all of us and was extremerly professional."

"Placed an order online to be collected at the store in bluewater. Had trouble with hermes as usual with anything hermes are involved in, but need to leave this 5 star review as a massive thank you to Gavin at the bluewater store. Gavin went above and beyond what he should have needed to do to help with the usual mess hermes created. Gavin, your an absolute star and your help was greatly appreciated. Cheers mate."

"Awful customer service. 2 members of staff working this morning and they couldn’t have been less helpful if they’d tried. We weren’t greeted, the woman had the most sour look on her face and the boy was stood behind the till doing nothing. When we asked for a measurement he did a chest measurement and then walked off to stand behind the till again. So we didn’t get a measurement for trousers so ended up just trying some on. When we asked about a different size he told us to try a different suit in a different brand and fit? Then we asked him to look online and the size wasn’t in stock (of course that’s not his fault). But the boy and woman both just stood behind the till again. There was no attempt to help and absolutely no idea what they were talking about when they did interact… had a very similar experience in Chatham a couple of years back. Moss bros are definitely the way to go if you need a suit! All professional and go out of their way to help and knew the size just by looking at us!"

"I went to buy my wedding suit from the bluewater store. Was really looked after. Sandra Jandu was amazing she help me pick the perfect suit for the big day. She went above and beyond to ensure that all my ushers suits were ready and available even if they weren't directly available in her store. Thanks again for all your help!"