Handy Appliance Center

"My ice maker wasn't working and a tech came out and hooked up equipment to the "software" on the fridge. He waited a few minutes and then told me I needed a whole new ice maker. I later realized the temp was very low in the freezer, turned it up and took a hair dryer to it to warm up the water lines and presto, it worked again! I called to cancel the order for the new ice maker and inform them of their misdiagnosis and they still charged me $125. Poor competency and bad business decision if you wanted to secure a future customer."

"There was a lot of back and forth but simply put, I asked them to reset my washer and clean the drain pump as it wasnt draining properly and it wasnt done. Technicians were friendly and knew what they were doing but made a judgement not to clean my pump as the one time they ran it, it worked. I ran the cycle like they had instructed me to do to clean it and it locked up with the error E9 F1. I called and they said they would come back out to drain the pump, not charge me the technician fee but would charge me to clean it out. Why? Thats what I asked you to do in the first place. I understand it could get clogged again but its 2 years since the last time it needed to be cleaned. My complaint is simply, I paid for the company to do something I couldnt and they didnt."

"Excellent, Bought a lower end washer from them. after installation found out it was very loud and hard to balance. After going back to the store and going through Ron's tutorial on washing machines including pro's & Con's of old and new models. Decided to buy a high end washer. They gave me a 100% refund and delivered the new machine for free. The new washer is outstanding. They are extremely knowledgable and easy to work with. Highly recommend"

"They did not even respond to our online Inquiry and when we called they came the next day. However they came at the very last second of the expected time. And left the pieces from the washer all Over after we turned down the quote of $800 to fix our washing machine! A basic google search showed parts they were looking at fixing it with were only about $100-$-150 so the time must’ve been crazy but we said no so they just left a mess and charged us $89 for the min 1 hour visit. Couldn’t even use the full hour to put it back together? Prolly won’t call them again but they eventually did what they said by coming and charging 1 hour so…. 2 stars for them…"

"They were a no call no show to a scheduled appointment even though I called to check on the appointment time twice during the appointment window of time. Called the next morning and they came out to assess the washer, said they would reach out with an estimate for parts and labor costs to fix and it’s been more than 24 hours and no estimate. We ordered a new washer elsewhere instead of hiring out for another repair estimate elsewhere. Really poor service. Disappointed because they came recommend."