Auto Truck Service Inc.

"Where to start. First off they are highly disorganized, I kept getting told different things were being worked on and they weren't. One of the service desk people said something about a caliper repair, I said I never heard anything about that, so he brushed it off and said it must have been a different vehicle (foreshadowing). The quote they gave me on the phone was 1400, final price $2800 when I went to pick it up, I even told them 2k was my budget. They did brake work, and was supposed to fix this noise on the engine which they said they had, but they did not. They also decided to replace my parking brake line but could not find a part so left it disassembled. Anyways, I am on the highway and my brakes go out, luckily I was able to take an off ramp. The front right caliper is smoking and locked up, fluid is black (they said they replaced it). So the bad brake caliper was my vehicle and they did not replace it, 2800 for brake work that didnt fix them and almost got me killed, and a noise that is not fixed."

"I would NOT recommend going here. This shop should let people know that their commercial customers take priority over their regular customers. My Truck was there for a whole week with only the rear breaks and one gasket being done, when there were 2 other gaskets that needed replacing also which I insisted on being fixed at the same time as well. I was told "we couldn't find the leak after steam cleaning the engine, so drive around for a week then come back later once it leaks again" well by the time I drive it home it was leaking a good amount on the ground. It definitely seemed to be an inconvenience for them to get the work done, telling me to call back a week later to even be put on the schedule. Keep in mind they gladly accepted it the same hour that I called the first time I took the truck to them. I found somewhere who could get the work done in 2 days which would have taken close to a month to get squared away had I "called back later in the week" to get the engine gaskets replaced. I get your busy but just communicate that like other shops would instead of trying to hoard clients and have people waiting ridiculously long times for something that could be done within a day and a half. If you're a company having work done you're probably in great hands. But if you're wanting to have your vehicle fixed in a timely manner I'd suggest somewhere else."

"My diesel developed a cooling leak a few days before a vacation. ATS was busy but fit me in and replaced my water pump which fixed my leak. This was 3 months ago and all is still good. My only issue is I would have liked to see my old pump, however I did not request to save parts."

"Asked those in the know where to drop off my '65 Chevy 396 boat anchor for a total rebuild with performance enhancements... needless to say, when it opens up and clears it's throat, this BBC Sings... Very strong & Responsive Fun 2 Drive!"

"Definitely eh. I called ahead to get a quote for a drivers door lock and ignition switch replacement for a work van and was told they had the parts on hand, could complete the job in a day or two and were actually doing the same job for another customer at the time I called, so I chose to go with them. After leaving my van with them for three days without hearing anything from them, I called Jeremy at the front desk and was told that they had the parts but were waiting for their locksmith to key the cores alike before they installed them. On one hand that’s great because I’ll have one key that works for all, but on the other..if I knew that 3 days into the job they didn’t touch it, I would have taken the van to another shop that could’ve done it sooner. I eventually got my van back 8 days after I originally dropped it off, with a $637 total for the work done. I had a couple clients that I had to postpone work for, but all in all, the product works and I’m satisfied."