Sentara CarePlex Hospital

"Do not go to this hospital. They do not care about you as a person nor as a patient. I tried to go back to my wife’s room after coming back inside from smoking a cigarette and some old white dude kept telling me I need a “new” badge after I clearly have a badge already since I had been there for 6 hours at that point. Then the lady at the front desk was taking care of me while this old nurse or whatever he is was in my ear talking about a badge after the lady said I was good to go back. I told the old dude to quit talking to me and then got kicked out by somebody entirely different and they didn’t explain anything to my wife or her mother. I feel I got discriminated against because I’m a white male with a black female. He was rude and nobody at this hospital even cares. Don’t waste your time. Mind you my insurance has made this place over 1 million dollars because of my medical issues."

"I brought my father into the Emergency Room in a wheelchair because he had extreme abdominal pain. He passed out from pain 3 times in their waiting room and after 30 minutes of my father suffering from intense pain and repeatedly passing out all while ER staff seemed completely unbothered and inattentive we decided to leave and go to a different ER. He was seen and treated immediately elsewhere and found to have a perforation in his bowel. Sentara ER managed to make a horrible situation worse and I can only say don't bother going here unless you want to die in the waiting room."

"I have had to get treatment from the Emergency Room twice. I have to say that the care I have received has been amazing. The staff at the front desk, triage nurses and the care providers in the department all have shown me such compassion. This department was so very busy as I could hear all the bells and hustle and bustle however even though they were busy I felt like I was the only patient they had. I was in yesterday for my 2nd time and was treated with the same amazing care as before. I am so grateful to the people who cared for me and wish I could tell each one in person that they are my HEROES. JODI DURHAM"

"Came in for an asthma attack there wasnt any sense of urgency, I was denied a clean room and sheets on the bed. I was told the hospital doesn’t use sheets but every single room I walked pass including ones with other patients has sheets on the bed… I have back issues and my tone bone hurt from the surface I had to sit on instead of the bed. Seems like discrimination but hey maybe it’s just me…bc my care didn’t seem equal"

"Took my mom to the emergency room. She passed out and needed medical attention. I called for help, no one came to her aid. I ask front desk for help and a lady named Pashae said “we don’t have any beds.” She was very rude and unprofessional. No one showed any sense of urgency. Many other horrible things have taken place. The doctor lied to us and was giving us the runaround. I was told I would receive a follow up call for the complainant I made and no one has reached out yet. Have yet to receive a call from patient advocate."