Finish Line

"Great helpful very nice always seem to have my shoe size in stock"

"I want to share my exceptional customer service experience at Finish line inside of the Macys Springfield Mall. It was amazing, Vickie the store mgr. for Finish line was excellent, she has great customer service skills, and was willing to take her time and help me find the correct comfortable shoes for my mom that was handicap, she took her time and was very understanding. I will highly recommend on visiting this store. Thank you so much Vickie."

"The manager Jessica is very unprofessional and always seems to be unhappy. She made two easy transactions very difficult I will be using pentagon malls finish line from here on out."

"Just left Finish Line in Springfield where Britt the supervisor provided terrible customer service. When I walked into the store , the expression on her face told me she did not want me to bother her. So I avoided speaking to her and asked another employee to help me get a pair of sneakers for my 12 year old daughter. The first pair didn’t fit and she was the only one around at that time so I asked her for the next pair. And her expression again told me that she was busy and annoyed that I was bothering her(even though the store was empty.) My daughter liked those sneakers and walked out of the store wearing them. We walked about 10 minutes to the Children’s Place and she was fidgeting and telling me the shoes were too tight. We went back to Finish Line and Britt the supervisor told me they wouldn’t allow us to return the 100.00 pair of Nike sneakers because my daughter had worn them and that was their policy. I asked to speak with the person above her because my daughter had the sneakers on for 10 minutes and they were still perfectly new. That person tried but couldn’t reach their store manager and told me to try calling back tomorrow. So I lost 100.00 and l left feeling very disrespected by Britt’s attitude and service. I think Finish Line can do better."

"The Store Manager Jessica and staff went above and beyond to help me with a purchase I had received in the mail. So I wouldn't have to send it back and wait for another 2 weeks for a replacement Jessica went to another store to fix the problem and make me Happy. You don't get too many store managers like her. I'm so grateful for her. I'm Happy that there is finally a Manager around who cares about her customers. Jessica will definitely get my business. I don't know how many ways I can say Thank you. But I'm forever Grateful and Thank you so much for your help. Roshawn Marshall"