Subway

"This subway location, Daniel Stewart square in Woodbridge VA, consistently attempts to short customers. When ordering online, they NEVER put double meat. When you call and complain, they will make another sandwich with more meat, but it is not doubled as advertised. I gave up on getting accurate delivery. Today (10/31/23 AT approx 12:15pm) I go to the store and place an online order, because I am physically unable to stand in line. I speak up and remind the sandwich maker several times it is supposed to have DOUBLE meat, not 50% more. Turns out the maker is the MANAGER, still attempting to give me 50% more steak, insisting that is DOUBLE meat, which of course IT IS NOT. Double is advertised, I paid for double, and I want what I ordered - nothing more. VERY Reluctantly she says "I'll add more this time only." So be cautious if you pay for double, they aren't giving you double. Edit: I am revising the review and ratings after email conversations with the franchise owner who assured me repeatedly the issue is being taken care of. Apparently this is an issue of training, and the employees, as I understand it, will be retrained to distribute proper portions. The next time I go to Subway I will find out if the issue has been fixed for good and if so I will provide an update to the review. Thank you to the owner for promptly addressing the issue."

"Typical subway visit and sandwiches. Exactly what I expected which is the goal. Wanted to shout out the 2 workers 9/27/23 closing the restaurant. They did a great job. Got busy on them at the end and they kept a great attitude, kept it moving, and got us all out quick. Thanks guys."

"I ordered my food got ready to pay and the manager rings my order up wrong. I wasn't paying attention as I scanned my card and paid. She then says, wait I charged you for someone else's order. Then proceeded to correct the error and gives me the receipt that was supposed to be for the refunded order. Then proceeded to ring up my correct order. Now my card has been charged twice. I waited 9 days for the refund to be processed back to my account and its still not there. I contacted my bank and was told that there was no refund pending and that I should contact the merchant. I go back to Subway with my receipt and I was told that the manager was on vacation and no other person could help me. I was then told that she would be in the next day after 11pm. So I go back around 2pm. This time I'm told that the manager and any shift leaders are gone. I asked who was in charge and the cashier said know one. At this point I'm convinced that I will not be getting my 27.00 refund as I will not be going back"

"Very disappointed in this location Subway Daniel Stuart Square location . 3 out of 4 times my order has been incorrect or missing items . I ordered 2 subs . Did not ask them to toast them but they did. I had ordered chips and drinks also . The chips and drinks were forgotten . I even put a note on my order please don’t forget my chips and cokes . It’s subways responsibility to have the order ready correctly for an online pick up . .I won’t go back . 3 strikes your out subway. Jim."

"This place should be avoided at all costs due to the discourteous and indolent staff who exhibit a lack of customer service skills, taking ten minutes to take an order and neglecting to greet patrons. I personally visited on May 20th, 2023 at 8:42 and, having had an unpleasant experience, will never return to this establishment again."