Universal Transmission & Complete Auto Repair-Humble Tx

"Phillip is a joke. This whole shop is a joke. Do yourself a favor and stay away if you have little to no experience with vehicles because Phillip will take you to the cleaners. They pray on innocent people who have very little knowledge about vehicles. I Went into have the transfer case replaced due to the transfer case being cracked and leaking. Phillip Tried to tell me the noise and issue with my 2000 gmc sierra was both the transmission and the transfer case because the transmission oil was burnt due to high miles on the truck, 335K miles. But the joke was on him because their shop rebuilt the transmission two years ago, he did not do his due diligence to look up the history of the truck before trying to to screw me for a transmission. After I told phillip they rebuilt the transmission he looked it up and said sorry, he assumed it was the original transmission with the 335K miles and that was why he assumed the noise was coming from. This tells me he did not lift the truck up to see the huge crack in the transfer case, just looked at the miles and made an assumption. Anyone who works at a transmission shop knows there is a higher chance of winning the lottery than to find an original GM transmission with 335k miles on it. When I asked how did he conclude the burnt transmission oil he said it’s what the technician wrote down and may have confused the vehicles. I ended up just pick my truck up and taking it somewhere else, I tried to be a loyal customer and build a history with this shop since they did the transmission but I saw the shady business Phillip was pulling. P.S phillip is very customer oriented and pleasant to speak to until he starts to get questioned and called out. After not being able to provide me clear answers to my simple questions Phillip told me he didn’t feel it was a good idea to do business with me and recommended I pick up the truck. Please remember this was my experience and if you choose to use this shop please just question the repairs Phillip says you need, you will notice pretty quick he doesn’t give you solid answers and keeps throwing his techs under the bus when he gets caught in a lie. Also, read the review from customer Gary Taylor, he mentioned an employee pocketing money. Well during my conversation with Phillip he that if I choose not to proceed with the repair there is a $495.00 charge for the removal inspection and reinstall of the transfer case, not an issue and I agreed to the charge BUT he then said that fee could only be paid by cash no cards are accepted for this fee. Red flag!"

"I would absolutely recommend this repair shop. When your looking into transmission shops let's be honest, your probably not having the best day. I was not. Pete & Phillip were amazing. My mind was all over & I wasn't sure what to do. I was spoken to with respect, kindness and they were very professional. I was kept updated on my truck and Phillip explained the process as we went. As for the repair... My truck was fixed in what I believe to be a timely manner. It was even as clean as when I entrusted them with it. I received fair pricing. I spoke with other shops, I'm 100% satisfied. I could go on & on. If your transmission is acting up or just out all together and your unsure what to do, give them a call. You have options here with this incredible facility."

"Highly recommend.had my vehicle running in no time .haven't had an issue with my transmission will definitely recommend"

"Philip was great to deal with. Always kept me updated on my truck. Had to have complete engine rebuild. So far so good. Would definitely recommend this place."

"Phillips is a great man.Good place if you looking for a transmission shop this is the one. I totally recommended. Great job Thank you universal"