Austin Cell and Tablet Repair

"Always polite and helpful with good quality work and honest assessments about if it's worth it to fix my phone. I've had to bring in several broken phones and it has been like this every time."

"Dakota was great! Determined that my screen did not need replacing and only needed a replacement protector! Would def recommend for their honesty!"

"Let me first start this review off by saying that the product itself seems to be just fine. I first went to Austin Cell and Tablet Repair on Monday, January 1st. They let me know that they were out of stock of iPhone 14 pro screens and the gentleman indicated he would attempt to put the order in that day and hopefully have it for me by Wednesday. Tuesday passed and I heard nothing from them. Almost the entire day Wednesday passed and I finally heard from them around 5 PM. The gentleman let me know that the vendor was still out and he didn’t have a screen for me. I was not bothered by this, as I understand that this was out of his control. My frustration, and the reason for my three star review, comes from their failure to communicate, and adequately provide service in the following days. Thursday passed and I heard nothing from them. Friday passed with no call. Saturday passed, and Sunday as well. They never contacted me to update me on any status regarding my new phone screen, even though they had taken a $100 deposit. On Sunday I called and left them a message, I knew they were closed that day so I wasn’t not expecting them to answer I just wanted to ask if they could please call me on Monday when they arrived in the office. After waiting a couple hours on Monday, I had not heard from them, so I gave them a call myself. At first they seem confused and did not know what I was talking about, again they had already taken a deposit and had told me multiple times they would order this replacement screen. Finally, the guy was like “oh yeah, I know what you’re talking about, I will text my vendor and see if they have any screens.”. This was a course frustrating to me as it was over a week since he was supposed to have put the order in. At this point, I did call another company who said that they could have my phone fixed in an hour, but since I had paid the $100 deposit, I didn’t want to lose that money so I figured I would give them another day to hopefully sort this out. I gave it a couple hours and then called back to ensure he had contacted his vendor, the gentleman said he was able to contact his guy and that they had some in stock and he would put the order in that night for one. Thankfully, they did get the replacement screen in the next day, but said that they were pretty busy so it would take two hours to replace it. To reiterate, I am not upset that the vendor did not have a screens for them. I just wish that they had been honest with me, communicated, and seemed to make more of an effort to actually get the screen in (without me hounding them), especially after they had taken a deposit that would limit me from going other places. Especially given that the other stores could have had it fixed in an hour. I’m not someone to leave negative reviews, and I think I’ve only ever left one negative one before. However, I do want people to understand that they might have to do a bit of hounding in order to get the job done here if the product isn’t in stock."

"We had been here a previous time before coming in today, to fix another iPhone screen. The service is great here 10-15 minutes tops for a screen repair and I would recommend this place for a quick and cheap screen fix."