Vernon Ford

"I have just recently changed my rating on here. Several months back I took my 2015 f150 to the Vernon Ford service department. I had a recall, oil change tire rotation, and 2 concerns to be addressed. The main complaint was the service department having the vehicle for a week and supposedly not being able to duplicate issue. The service department and I both know that was because it wasn't looked at, because the truck did it all the time. So I bombed the email survey. Well I got top notch service then, they picked my truck up and kept it for a week looking into my issue that was always there. Bla bla bla oil leak was from booster pump on back of passenger side head, and shutter issue was bad transmission. Neither things were what was wrong. Mad then, luckily now I'm glad that the extended warranty didn't cover each issue. The oil leak was from cracked valve covers which I told them to check, and the oil was leaking into spark plug hole causing miss fire from spark plug boot being submerged in oil causing a carbon arch on plug. So I almost replaced transmission for nothing and did replace booster for nothing. it and the other parts are at home for proof, this service department is untrained and throwing stuff on vehicles. 1 star rating, should be no stars, I've complained to Ford and this dealership and nothing.........."

"We broke down on our way home to Florida from Colorado. The folks at Vernon Ford could not have been nicer.They jumped right in to diagnose our problem and treated us like family. They fed us breakfast and gave us a ride to a hotel. Dusty worked on the truck first thing.Chris kept us informed and Mark and the whole crew were super nice. Got us back on our way ASAP! Awesome dealership!!!"

"Vernon Ford is Fantastic. While I was working in the area we contaminated the fuel system on our F450 and were unable to drive it back to Houston. Chris with Vernon Ford helped me get it to the dealership and get repairs accomplished. He kept me informed of the repair process from the beginning to the end. He was very quick to help with the issue even though the truck was purchased from another dealership. This is not always the case, others seem to put you last or take overly long to get it done. Not so with Vernon Ford. Chris made sure I was treated as his customer and all went very well. The next time we buy, we will make the trip to Vernon to purchase. Customer service is No. 1 here, so customer loyalty should be the same. Outstanding Service department and dealership."

"We are so thankful for Jr and everything he did when helping us find a car for our daughter. She loves it! This is our second vehicle from Vernon Ford they always go above and beyond."

"The staff at Vernon Ford are amazing! They saved us on a family road trip. We called ahead and they were happy to squeeze us in first thing in the morning to fix our issue. The technician knew just what to do and we received regular updates during our service. So thankful for them!"