Bratton Family + Sports Medicine - Weatherford

"Well, I recently gave a one star review, but I had a better experience this last time I was in and saw Dr. Bratton so I changed my original one star rating …Now again it’s very difficult to get my medication refills. The pharmacy has been trying to call them and faxing them for 10 days now and they don’t respond…… I am calling the office also with no return calls….. you almost have to go to the to get refills on your medication…. Unfortunately, I have to change my reading back to a one star."

"I have been using Dr Bratton for several years and the two stars I’m giving this place is only for Dr Bratton and the PAs. The Weatherford office in particular, is absolutely terrible about not answering the phone, calling back, or getting paper work needed to the pharmacy. They have been rude in the past and are don’t seem to care at all. My grandmother has also used this doctor for a few years. She lives alone and is paralyzed on the right side of her body and she has had to drive herself to the office in the past due to them not answering or calling her back when she needs TWO PAGES of paperwork filled out for her provider to send her the toiletries she needs on a daily basis. Very frustrated with this office and tired of hearing they are “working on improving”."

"First I'd like to say that Dr. Bratton, the other providers and nursing staff at the clinic are excellent. The problem is the office staff, specifically Kristi at the front desk. Every time I have an appointment, I am met with attitude and condescending behavior. Twice now, I have scheduled, and verified appointments at my desired location, but was actually mischeduled by the office at the opposite location. When showing up to the appointment, the office staff have a defensive attitude that they did not make a scheduling error. There is no accountability or apology on their behalf. Kristi at the front desk, has a very condescending and sarcastic tone to all patients. Her tone of voice is very confrontational and rude, even if that is not her intent. She is very short and snappy and makes you feel like you are inconveniencing her if you have any basic questions. Also, she openly discusses your medical information out loud in the full lobby. Multiple times now, have I checked into my appointment and told to be seated. Then, Kristi will yell your name in a full lobby and ask you questions that are pertinent to Your chief complaint, medical care, symptoms, insurance etc. instead of calling you up to the desk to discuss it quietly, she chooses to yell it out for all to hear like we are at a fast food restaurant. I have approached the desk and asked to discuss my medical care quietly and then was stared at like this was an inconvenience or foreign idea to her. It almost is like being at the DMV. This unfortunately has not been only my experience, as I watch this transpire with other patients. I continue to be patient with the office staff but at some point there needs to be accountability and reflection. Unfortunately, an office staff can make or break a good clinicians practice. I would hate to see that be the case in this situation but something definitely needs to change."

"I am a new patient. My experience with Dr. Bratton’s office was wonderful, he is a caring man and his staff is great. There is a sense of peace, when you walk in the door which I like."

"The doctor and his PA are super friendly, very nice and professional. However, I just didn't feel a professional connection. He's not the DR for me. I do want to mention his staff does not do him justice. They are NOT professional, or polite or have good customer service skills. I walked in there for the first time stood there for several minutes without a Hello, or Welcome, or I'll be with you shortly. I mean I felt ignored. I did mentioned this to DR he apologized and asked me to bear with him and his staff and that he will talk to them. He gave me a few referrals but I just did not feel a connection in this office. I did call back was placed on HOLD for several minutes. The staff is great at responding emails but not phone calls. This great doctor needs great staff that will help him out! I unfortunately won't be back even though he was highly recommended!"