Holiday Inn Express & Suites Dallas - Grand Prairie I-20, an IHG Hotel

"Do not waste your money or time. This property is ran by a general manager “lawanda”that has the intelligence of a squirrel. She was wrong about me having a service animal that’s documented and registered. She spoke to me like I was an animal myself and it’s really better for you to take your hard earned money and give it to an establishment that actually treats their customers like people. I hate to say it but I’m pretty sure she was an embarrassed racist who assumes people of color don’t have documentation, or the intelligence to conduct a conversation. Edit: No customer is not responsible for the communication between staff in a “professional” environment . For public view, I’ll add the fact that I communicated with the young man I originally checked with around 11pm on Jan18th that I may bring my pet and was informed that this would be fine . So this manager was not present due this time nor did I have my service animal with me during my check in process. It’s not my responsibility for other staff members to be aware of what other staff members know. So instead of questioning my financial status “let’s see if you card goes through for $250” or assuming “your sneaking an animal in with a blanket”. You should have engaged the situation with more intelligence. Any cat owner will tell you cats get over stimulation durning stressful transitions. So he was covered for his and my sake. I’ve added my service animal to my profile on the app so that 1.I book hotel and accommodate service animals and 2. They are aware upon check(along with physical meaning the animal is preset and verbal contact). Over the past 7 or 8 years I’ve never had an issue with a reservation or staff member in regards to my pet, this will be the first and last. You seem to think a courtesy of some points I don’t need would be enough to cover this inconvenience and you were wrong. Not all people are cut out to be in a management position and this is something I highly recommend you consider. Best of luck"

"AWESOME, AWESOME AWESOME. Right off the freeway, great breakfast, clean rooms and very affordable. This will be my go to place next time I come thru Dallas I stay at more motels a year than I do at my own home and I say this is one of my best stays anywhere."

"The room was clean but the tv had no picture and the shower did not drain well. We asked for another room but they said they were booked but the parking lot was half empty. They put in a work order but we would not be here when it was fixed! Dissatisfied to say the least."

"The “clerk” scanned my credit card twice upon checking in. After the first swipe of my card, I was notified by Capital One that I had charged. When the “clerk” walked to another terminal and scanned my card again I told him that I had already been charged. He said I hadn’t been charged. Then I showed him both charges and he said one would drop off in three days. It did not drop off. On checkout I asked for a receipt showing the refunded amount. The clerk could not find a double charge. He said I need to talk to the manager. I stayed at the hotel for 4 nights and never saw a manager. In fact, the reason I put clerk in quotes is because they weren’t wearing anything identifying themselves as employees of the hotel. The definitely did not act like the worked there."

"Clean. Quiet outside. A little noisy in the hallways when the maids are cleaning. For the most part, it’s a nice place to stay. Lots of restaurants and movie theatre within walking distance."