Momentum West Collision Center

"MOMENTUM WEST COLLISION CENTER 11811 Katy Fwy, Houston, Tx. Bad service I have a complaint because on January 22 I left my Vw Jetta 2023 to repair with JOE SONNIER Collision Advisor. The car was brought into the facility with 8854 miles and a full tank of gas, however it was delivered with 9178 miles and half a tank of gas. This indicates that the vehicle was used 324 miles without my authorization. I made a claim and his answer was that I used the car before I had turned it in. How is this possible the car was in his facility the whole time and I had brought it in with a full tank of gas and a picture of the milage. By aware of this if you are thinking to use this business to repair your car."

"I am a local business owner and I try to never leave a 1 star review but this place is outrageous. I took my car here for repairs after a fender bender and the experience was terrible. I worked with Jason who literally says anything but the truth. Terrible customer service never returns calls or texts the job replace a bezel fix a rim and bumper find a coolant leak was supposed to take two weeks took an entire month. Even when I went there to see why I can’t get a clear response after 4 times of the car will be ready today and no call back after masking preparations to pick up the car for it not to be ready. Finally get the car back my headlights are fogged up never happened before the car a BMW 2019 740I. They couldn’t find the coolant leak car leaks right after I leave again. I even got the car back dirty with extra scratches on the hood and leaves and trash on top of the oil cover on my engine. Told I got a wheel alignment which wasn’t done. Besides a sales person that lies with every breath he takes the car being gone for an entire month a $2800 bill I got the car back with new more expensive problems and a job not completed and my engine is making weird noises. Please find somewhere better to take your business."

"Very pleased with my experience here at Momentum West Collision Center after having been hit by another vehicle. Ultimately the car was declared a total loss, but they went above and beyond to help me throughout the process. Narkeeta was always friendly, informative and responsive - a pleasure to work with. And huge thank you to Dale for assisting me with the final steps once the car was deemed "unrepairable" by insurance. Exceptional service and kindness - highly recommend!!"

"They were great! I would definitely suggest taking your vehicle there. My wife's Porsche looks like it drove off the showroom floor. They were a pleasure to deal with, especially Jason Moreau."

"Absolutely wonderful staff. Even though our car was a total loss, they were still very helpful"