University Medical Center Emergency Room

"Waiting up to 19 hours per front desk. After 3 hours they could not tell me priority due to critical care cases front gunshot wounds that keep arriving. Staff in lobby nice We left without being treated in 4 hours. Long wait time, no chairs due to people sleeping and taking several laying down."

"Waiting time 5+ hours, no available rooms, the waiting rooms in the back seem like tiny little closets where people are left there. The nurse told me a patient had been waiting in one of those rooms for over 24hours!!! This breaks my heart, so many elderly people in pain, sick, cold, hungry, thirsty, and not being attended. Vitals get taken out in the lobby, it’s a very sad place. I was there for my husband and we had to end up leaving. His BP kept being very high but the nurses didn’t seem to mind, his blurry vision, headache, etc didn’t seem to be a problem. Met a few nice nurses and staff, but over all, it makes me very sad that UMC being a big hospital “company” has an ER that neglects their patients, that is not clean, and that can have a patient waiting 24hrs to get seen. UMC- do better, not only for your patient but for you staff too. They shouldn’t have to get yelled at by angry patients. And patients shouldn’t have to wait 5hours or 24hours…"

"It's hard to be happy when you have a 10+ hour wait time but the front desk, security, nurses, doctors, and all other staff were so nice and helpful to work with. Everyone went out of their way to help us out. Hopefully they get the wait time fixed because it is extremely dangerous to be waiting that long to get emergency care."

"This is the biggest joke for a hospital ER I’ve ever seen. My grandson has been there for 11 hours today. They told him when he went in it was a 10 hour wait. His legs are extremely swollen and we do not know why. Now they are so swollen he can barely walk on them. As any nurse knows if your legs are swollen it’s only going to increase to sit in a chair with them hanging down. He is so exasperated he is leaving without being seen. If anything happens to him there will be a lawsuit. I am a nurse and I know what his symptoms could mean! You people are a joke. I don’t believe anyone in that department should have a license to practice!!!!"

"I came in at 11am with my sugar at 561 very worried & here it is 3:15 am and I'm still in the lobby. My BP has been high & keeps getting higher. I haven't eaten since 8am & I haven't received any insulin. They checked my sugar 7 hrs after being here only because I requested it. I understand they're busy but you could literally fall into a coma & no 1 would notice ridiculous!!"