Progressive Insurance - Claims Office

"Horrible Service, they crash my truck on June 22nd 2023, they send me an email to my account saying that, based on the extend damage in my vehicle they have determined a total loss, then two weeks later they call me and told me that the vehicle was going to get repair with the shop that I picked, but I never pick a shop, they never move my truck, and now is been 7 months with out my truck, Progressive, I taught you guys were supposed to help, but every time I call you guys said you can not help me, I do not recommend this insurance at all, now is 3/4/2024 and the truck is not ready and NOW MISS RENE IS MAD AND THE SHOP AS WELL SO THEY WILL TAKE A LOT MORE TIME TO GIVE ME MY TRUCK"

"I've had Progressive since 2017 and have no complaints. Had a drunk hit our SUV on St Paddy's Day in 2023 and it was taken care of quickly and with us out of the country. Rates are good for my area as I don't live in one of the more expensive areas hit hard by inflation. I guess people don't realize that Progressive also have to pay medical bills and repair or replace bills at the inflated rate. Parts for some older vehicles are harder to find. It was cheaper for them to total out my 1995 SUV then to get it repaired. People act like COVID didn't do anything in regards to manufacturing, and it really did and we're going to be feeling this for a long time. And yes, we did have inflation all over the country that raised the price of medical, vehicle parts, and services. Progressive does not get a wild discount just because they are a big insurance company. Also people should probably check their emails from Progressive instead of ignoring them. If you go paperless for that discount, it means that you have to read the emails as you have agreed to do digital instead of paper (it's literally what paperless means) so no, they aren't going to send your cancel notice in the regular mail because you signed a contract to get it in your email. And the customer service reps can see what has been sent where. And so can you on the app or website if you actually go through the motions to set that up. Are all reps or adjusters equal? Of course not. There are some bad actors and you should let the company know directly about those bad actors instead of or in addition to airing it out on the internet. Just remember all calls/chats are recorded and they have no problems doing internal investigations on anything. And they certainly will."

"I don’t recommend this insurance company to my worst enemy! My adjuster is a joke, no communication, left several messages, she is rude and condescending. This is not even a claim against my policy as someone else hit me! I will not be renewing any of our policies! I rate this company a negative-100!!! What a JOKE you are!!"

"Had a unique problem for a vehicle they insure. They weren't creative enough to help me. Little worried about when I need to make a claim..."

"Progressive doesn’t help you keep track of your bill like they say. Signed up for notifications and they failed to deliver. Also failed to notify me of cancellation before it was too late to reinstall the policy. They know what they are doing is shady and I would recommend steering clear of this auto insurance."