Tom Thumb

"Clearly some employees really hate their job because the lady in the bakery decided to have an attitude with me for no reason. I told her several times the order name I had for my cake and she decided to have an attitude with me saying I never placed the order and she can’t find the cake. Her co worker had to tell her where to look for the cake and she found it. Then when I proceed to ask where the tag for me to check out she tilted the cake allllll the way over to show me instead of simply telling me where the tag is. Over all just RUDE."

"I visited this store this morning. I'm very disappointed with my recent experience. The prices on their website are different than in the store. Hypothetical situation. Bread 1.99 on website but 2.19 in store. The other problem that I encountered was items were moved around and hard to find. The shelves that they were on were lacking the item or the highest priced items were available. At checkout I spent 10 dollars more than I had budgeted for and had to " sack" my own items. There is never anyone available to help customers find things. To sum things up: high prices and lazy employees.Its February 2, 2024. I'm at the Tom Thumb in Arlington Texas. I'm very disappointed again. The prices here go up here every week. There was a employee that bagged my groceries and had to re- bag them. The website says 1.99 for milk. When you get here the price is 2.39. They are out of my favorite brands( Signature). Water price has gone up. I've been going to this store for over a year. Most of their employees are friendly but if I could change anything in the operation of this facility I would encourage the employees to be customer friendly and if the customer is looking for a certain item; help them find the item that they are looking for."

"I drive past two grocery stores and battle traffic on Bowen to get to the store because it is clean and stocks all but one of the items that I purchase on a weekly basis. As much as I have tried I cannot seem to get that last one stocked at this store. The store is very neat and clean, great produce, great floral, pretty good meat and seafood departments as well. My only tough feedback would be this- take a look at the photo I have attached. This vehicle belongs to a person who works at this store. I know this because I am at this store at least three times a week and very frequently see this vehicle. it is covered in obscene stickers and vulgarities. I know there is a point where the employer only has so much influence over the employee, but this makes me feel disgusted before I ever walk in. Maybe you could ask them to park outside of your parking lot as it does not represent the values that your company does zoom in- and this is just one side of the vehicle! I went shopping at this store today. Gluten-free tortillas in the frozen section, several packages expired from October. I need some buratta cheese… everything they had out was expired. I should not have to worry that the food in your store is safe to eat."

"This Tom Thumb at Park Row & Bowen has awesome, kind and genuinely friendly employees. I encountered a supervisor named Courtney when I was lost and looking for an item and she was beyond happy to drop everything and help me, like I was the most important person in the world. I can’t explain it, it’s just a feeling you get from engaging with very special people sometimes. I don’t think I’ve ever felt so valued at a grocery store in my life. This store is my favorite Tom Thumb now."

"The store is always nice and neat. If you're a Dallas Cowboys fan and come in with the team clothing on, you'll get 10% off your grocery purchase. They also sale Dallas Cowboys shirts. A great time to shop at Tom Thumb is when they're having buy one get one free sales. However, you have to be a rewards member to get the sales prices. Also make sure the cashier is ringing up the sales accurately. I purchased 2-twelve packs of Ozarka natural spring water that were buy one get one free. Once I got home I thought that my total price was more than I expected to pay. I took a look at my receipt and saw that the cashier charged me for both packs of water. I went right back to Tom Thumb customer service and showed the manager my receipt. She refunded me the amount that I was overcharged. Overall it has been a great place to shop when items are on sale. The regular prices are kind of expensive. Also their store brand items are great! I love their rainbow sherbet to make smoothies with."