Cool Springs Collision Center

"STAY AWAY ......Absolutely AWFUL experience. My BMW M3 was damaged in a minor front -end accident on 8/22/23. Admittedly, the car is a special model and very precise. HOWEVER they accepted the work. The entire time they had the car (6 MONTHS) - The shop never called ME to check in - I had to hunt them down and only after MANY calls would I ever get one return phone call. They CLAIMED that it was parts delays, but each excuse seemed to be a part they should have evaluated prior to ordering parts. IF it was parts delays what happened next was UNREAL - I finally pick the car up on 2/15/24 and EVERY DASH light was on : Stabilization, oil, brakes (brakes were replaced a month before the wreck) etc. They took it back into the shop for the "calibration guy" to look at it - he "couldn't find" a problem, so I was instructed by my service advisor to "just drive it awhile" the lights SHOULD go off. Well.... I knew better than that so I called my mechanic (Wursters.. a TRUE GREAT business) and they said there was a sensor damaged in the wreck that needed to be replaced. Guess we missed that (I mean they only had the car 6 months) - THEN my mechanic discovers that the transmission plate was damaged AND the tie rods were both damaged (from towing inappropriately ) - BUT they HAD to have the car on a lift, they HAD to see that and they CHOOSE to return the car to me damaged after 6 months. I would NEVER EVER use this business again. STAY AWAY - not only do they not care to communicate they also return cars damaged and tell you to drive them - which would cause irreparable damage.... WOW just WOW"

"This shop did an absolutely fantastic job with my Camry. They were very communicative throughout the process, and worked with my insurance to ensure that the only thing I had to do was pay my deductible. They even took care of returning my rental car for me. Jason specifically is the man. Highly recommend this collision center."

"Really good experience as soon as I spoke with William Dean. He was able to get our car in for review after our accident in a week. We would have been waiting a month to be seen at a collision center closer to us. The estimate was provided in a timely manner and it allowed us to get back on the road sooner."

"They truly turned a not great and stressful situation into the best experience. William and his team handled everything effortlessly and my car turned out brand new and better than I was thinking (before and after pictures). Looks like I just pulled it off the dealer lot again! Incredibly thankful for this shop and the care they gave my car."

"I brought my Toyota Corolla to this body shop after an accident, and they completed the repairs within 4 weeks. I had a positive experience with them and would gladly recommend them to others. David consistently kept me informed about the progress."