Salem Health Medical Clinic – Edgewater

"I set an appointment through MyChart and received a call saying that my appointment was cancelled because it's been three years since I last went in and I'm now considered a "new patient" and they're not taking new patients. Awesome. I'm not sure on what planet this type of practice makes sense. I guess they only want chronically ill patients so they can maximize their billables to the insurance companies."

"I’m not typically the type to write a review. But I’ve had the most unbelievable experience with this medical office, so I feel it’s necessary that I warn others. My medical needs are very basic, so with how badly they have mishandled my needs I don’t even want to imagine how they treat someone with more complex needs than my own. My provider sent an electronic request to fill my prescription Friday, 2/2. My pharmacy is back ordered for my prescription and inform me they don’t know when they will receive more. So I call this office on Monday 2/5, to request a paper copy of the prescription that would allow me to find a pharmacy with my prescription in stock and fill it. I also let them know that I am now out of my prescription due to the delay. They tell me no problem but it can take 1-2 days to prepare the paper prescription, and they’ll call when it’s ready. By Wednesday 2/7, I haven’t received a call, so I follow up with a phone call. A different Medical Assistant than who I spoke with Monday, tells me that the first MA on Monday made a mistake and the prescription was electronically sent to the same pharmacy that doesn’t have it in stock. She said she would correct it, and that Dr. Carrasco was in the office seeing patients so a paper prescription would be ready by end of day and they would call me. I don’t receive a call, so Thursday 2/8, I call again and the MA says she’s not sure what happened but she’ll get it corrected and have the prescription ready for pick up by end of day. Thursday 2/8 afternoon, I leave work early to make it to the office to pick up the paper prescription. I arrive at 4:30 pm and the receptionist tells me they have nothing for me . I explain the situation so she has me take a seat so she can follow up with the MA. After sitting for ~30 minutes, she lets me know that the doctor is working remotely today and the MA isn’t getting a response from her. They have me sit to wait again, before finally telling me at 5:15 pm that they close at 6 pm and it’s unlikely that they will hear back from the doctors today so I need to check back in tomorrow. Every single medical assistant I’ve spoken with has been rude and dismissive over my needs of the paper script due to pharmacy stock issues that I have 0% control over. To add insult to injury, every single MA has been incapable of completing a basic function of their job. No notes were placed in my file for my calls, so unfortunately for me they “can’t” give me the names of the MA’s I spoke with so I can ensure that my complaint is documented in their employee personnel file. The receptionist was the only one that attempted to help me and expressed regret that I’ve already been told multiple times that “it’ll be ready tomorrow” but that’s all she could offer me. Dr. Carrasco is great, but her staff being incapable of completing basic tasks for my medical care has left me in a very difficult position. 0/10 would NOT recommend."

"Jordan has been a huge help with the care of my mom. She had very hard news to deliver to her, but she was kind yet firm. My only frustration has been the turn around time to get FLMA paperwork back to me & my employer."

"Front desk staff super nice and accommodating, however my doctor came off as very “matter of fact”. I get that doctors are doctors for a reason; education, experience, etc. They are just “turning and burning” patients giving fast food drive thru service. Here is the script: Review charts and patients history, exam, give options, imaging etc., referrals, answer queries, then at this point….they are at a loss. Usually asking the patient what they feel would make the situation better. Doctors used to be empowered and bold, now it’s all about $, patient count and minimizing liability and exposure to themselves and the organization. I get it to a certain point, but it went from one extreme to other. They need to learn to be better listeners. Whether you’re a doctor or not, I know my own body better that you….period. However, you generally know the human body better than I do. I can appreciate that. Lastly, the M.D. staff need some extensive brushing up on active pain contracts. How they work and what they mean. What they can and cannot due if a patient is under a pain contact. Since the opioid crisis has taken center stage, most M.D.’s are a little gun-shy and over compensating to minimize their exposure and liability. Just pick up the phone or delegate the task if needed and call the other clinic to get clarification. Unfortunately, they have a schedule and agenda to stick too and maintain. Burden and onus then falls to patient to do the follow-up work. I did call the other clinic and my M.D. was incorrect in the assessment.I shouldn’t have to. I will include this same information when Salem Health emails me for a survey and feedback. Hope this helps others that read the reviews."

"My nurse Debbie Baca-Dietz was NEVER in office. always scheduled appointments about 1-2 months ahead. i would request days off or request to get out of work early just for them to call me that SAME day and inform me that she is not in office. rescheduled / canceled about 7 appointments in less than a year."