WESTMED Medical Group - Internal Medicine

"Tomorrow, Monday 01/22/2024 I will be placing my TENTH call to Westmed Medical Group Billing Department. I am YET AGAIN being billed for services that should have been paid by my health insurance So some of the "customer service" names are: IVANA call #5 on 12/20/2023, TINA, call #6 on 12/20/2023 who claimed to be reprocessing my claims correctly and gave me a reference number, VANESSA call #7 on 01/08/2024, MIGUEL call #8 on 01/16/2024 who is DENYING ANY KNOWLEDGE OF THIS CLAIM/SAYS NO RECORD OF CLAIM EXISTS and referred me back to my insurance company, AMANDA C. call #9 on 01/16/2024 who has to contact her "back office business team" and says this will take 7-10 business days Now I am being billed YET AGAIN from Summit Health for visits I have already paid a co-pay for and who Summit Health themselves verified they accepted my insurance prior to my first visit. MIGUEL then informed me that my claims were submitted to my auto insurance, yet they have also been submitted to my health insurance, after denying any knowledge of the claim. Double billing is FRAUD. Also, in the state of New Jersey the LAW says we can elect our own health insurance as primary and no fault as secondary. FRAUD again for double billing to my no fault insurance. I have 2 spreadsheets I downloaded from MIGUEL and AMANDA C. indicating they did indeed bill everything to my no fault insurance. FRAUD IS ILLEGAL. NOT FOLLOWING NEW JERSEY STATE INSURANCE AND NO FAULT LAW IS ALSO ILLEGAL. I am calling and writing the state Attorney General's Office as well as the Better Business Bureau and my local news station. You won't persist in trying to collect money from me personally that you have already filed claims for with my health insurance and no fault. This is ENOUGH ABUSE!"

"Historically excellent. Now, not so much. After making an online appointment with a new Primary Care Physician, the appointment, for which I waited 3 months, apparently "fell off" the portal. I called the office (the person with whom I spoke was very polite) and they had no record of it. Next available appointment in 5 months. Decided not to make it. Not going to take a chance that it falls off again. Very sad."

"I’ve been with them 42 yrs as a patient. NEVER has services been this bad ! I think I’ll be finding another place . My original dr retired and the dr I have now “Dr Ali , Nabal has not returned my calls to refill medication I need pharmacy called 2x I called 3 X and wrote on Portal “NOT A PC OR CALL BACK TO ME !” Totally unprofessional most other drs are great"

"Westmed doctor service has been good to me over the years. More recently, the billing department has become a problem. My latest annual physical has become a office visit. Hence, billing my insurance extra and charging me a co-pay. With the recent takeover by Summit Health, I noticed the change in charges. I inquire about the differences between an annual physical and a office visit and I get double talk. Asking about a refill in prescriptions leads to office visit, even though that relates to a precondition. There is no clear understanding of what the differences are. Now I have to ask what is covered in my annual visit even though doctors are not proficient in billing codes. This makes my visit more stressful than it should be."

"Never enough Handicap Parking! Employees are very helpful at the Registration Desk. Some NP's need to go to Sensitivity Training. The Doctors are fantastic but you must be your own advocate when following up on when exams should be done again. Very crowded. Old furniture. Separate bathrooms .Clean in most areas on floors. Wait time is pretty short for my Doctors."