Universal Primary Care

"Trying to get a hold of someone on the phone is horrible. Ask to have a script sent to a pharmacy is like a month long ordeal. Needed a script sent to a pharmacy for a new cpap machine and a week later pharmacy still has not received the script."

"Supposedly open until 3:15 pm. Tried to call at 3:12 pm to tell them a lab was enroute. My wife got there at 3:16 pm and they just looked at her through the glass. Obviously no concern for patient access or care."

"Been through 2 primary care physicians in 2 years here. Just left there this morning only to find out the guy I was scheduled to see left! No calls or emails telling me I was again without a PCP, or that my annual appointment was canceled. Very Frustrating.Will definitely be transferring to a different Health Care Provider."

"Worst care ever. Didn't used to be the case. Appointments canceled all the time and can't get through. When you do manage to get through they tell you to go to urgent care. I will be looking around for new care for my family."

"I left my previous primary care physician, due to lack of medical help, and started going to Universal Primary Care. At first, I thought Dr. Kaur was a good doctor. I saw her in Feb. and complained of lower right abdominal pain. She said to just watch it for another month and see if there were any changes. I went back in a month, with increased pain, in the area. She said she would order an ultrasound. A week later, I still hadn't heard anything about the scheduling of the test. So, I called. It took more than 24 hours for them to return my call. They tell me that the doctor ordered the test as "high priority" but scheduled the test another 4 days out. So, 1.5 weeks after seeing the doctor, I get scheduled for the ultrasound, which was supposedly" high priority ". Well, needless to say, the ultrasound was done up under my ribs cage, nowhere near where the pain is. So, another week goes by and no results, so I call them, again to be told everything is fine. Of course it is, in the area they scanned, but my pain is worsening daily, in my lower abdomen. So, after fighting with them for another 2 weeks, I finally get someone to give me an appointment with another physician, as mine was out of the office the entire month of April. So, Dr. Pancio says she will order a complete abdominal CT Scan. I get a phone call 5 days later with an appointment for the CT Scan... Another month away! I've been dealing with this pain for over 3 months. I will not go to the ER (I have my reasons). So, by the time I get to have the CT Scan, it will be over 4 months of being in pain, in my abdomen, with no answers! I just hope it isn't something serious. Time to look for another doctor. What happened to good medical care?"