Facets Fine Handcrafted Jewelry

"No complaint about my earring repair- satisfactory. But I found it odd that they required full payment beforehand. I’ve never heard of this (except for fast-food restaurants). When I asked about this, I was given a curt “that’s our policy.” What if there was a problem with repair? You’d be out of the fee and they would have your jewelry."

"Very friendly, knowledgable, and professional! Had my ring resized there and it came back better than I ever imagined. Has a beautiful selection of rings. Highly recommend."

"- Overall okay to good experience. Fairly expensive and didn't hold their notification commitment. - My wife's engagement ring's diamond was loose and my wedding band needed to get resized. - It was suggested that the engagement ring be switched to a bezel to help prevent snagging and causing the diamond to loosen up again. The cost of resetting the diamond (and potentially losing the stone) will eventually add up to the cost of changing to a bezel. - After taxes, it was $724 for the work on two rings. - We were told the work will take 2 weeks and we would be texted when the rings will be ready for pickup however no text was received. I had to call 2.5 weeks later to check up instead. -"

"Update: After a very difficult experience with a new staff member, the manager personally reached out and helped resolve the issue in a timely and very kind manner. While the issue with the new staff member was not okay and left us feeling terrible, the manager really turned it around for us and showed that facets is still a place that cares about their customers and their jewelry. Thank you to Irina and Gaby for ensuring we have only the best memories attached to our wedding rings. ——— My partner and I recently got our wedding rings at Facets. We had help from the absolutely amazing Gaby. Immediately we felt like she absolutely understood what we wanted and she took so much time with us trying to find the right rings and ended up figuring out a way to use part of my grandmothers ring to make one of them. She also helped us find something within our (admittedly small for wedding rings) budget and we didn’t feel pressured at any point to increase or change the budget or what we wanted. We’re just beyond happy with what we both ended up with, both rings are better than we imagined they would be and they perfectly feel like us. Gaby is a treat to work with and we both really recommend going to her!! I can’t remember the name of the jeweller himself, but the ring pictured with the smokey topaz was made entirely by hand by one of the jewellers there. He did an incredible job and it turned out so beautifully. I couldn’t be happier!! (I’d give to this whole experience 10 stars if I could!!)"