Advanced Heating & Cooling

"Barbosa the tech was very friendly and extremely helpful explaining everything he was doing to make sure my furnace was in good working condition! The service he provided deserves 5 stars!"

"I'm not sure where to begin. From the moment I called, I didn't have a great feeling. I asked for an appointment for routine maintenance on 2 furnaces and 2 a/c units at our home. One of the a/c units wasn't working all of the sudden, so I wanted them to take a look at it. From the time I called, we were booked almost 5 weeks out, other places had a less wait time (by a few weeks) but the home's previous owners used this company every year, so we figured they knew the systems and it made sense to wait for them. When the gentleman arrives, he's not explaining anything that is wrong until the end (when asking to sign for the amounts being invoiced). I received an invoice for $840. Mind you, this was for routine maintenance on the systems (with only 1 unit having a filter replaced). Then, we were charged for the broken part in the a/c unit. Again, seems steep for the overall price but okay. The man leaves with it running and fine. Great. Within 36 hours, the a/c unit dies again and began smoking. I called Advanced and get a gentleman that says he will send the original tech back out a few days later to check on it. He comes back and says we now have an electrical panel problem (that we didn't seem to have two days prior). He says we need an electrician and nothing he can do. So, the a/c unit is shut off and not turned back on. A few days later, we have a small house fire related to that same electrical panel. Now, we may need to replace various spots of wiring in the home and most of the panel. Are these things directly connected? I'm not sure. We've lived here for two years and had no electrical issues on that side of our home and no other signs of issues with the electrical panel. Then, I asked about the bill considering the issue isn't fixed anyways. Needless to say, I'm stuck paying that full bill. I have a broken a/c unit, now a broken electrical panel apparently, and several emails from Advanced that contain continuous copies of this invoice, asking us to pay the bill. They may not be related entirely or directly, but it would be VERY coincidental. I didn't give you a 1 star because of the unit or even the fire. That was probably somewhere around 2-3 stars, however... the calls implying that "it's just that kind of panel" mixed with constant pressure to just pay the bill... even when a fire broke out within a week of you all being here... just shows me the kind of business you are. No efforts to actually fix it, just to prove you're right so we will pay you. *Note: The full bill is paid as I never had any intention of not paying for their time and services. *I'd go with someone else for your HVAC needs. *** UPDATE*** You will see the company’s response below my review. Here’s my response to that. First, this is NOT a rental property. Thanks for paying attention. This is our home and we have quite a few children. We also have two furnaces and two central air a/c units. They serviced the two furnaces and the other ac unit, prior to addressing the non-working ac unit. Second, blaming this on our outdated panel. Ok? Then tell me that prior to “fixing” the ac unit. Charge me $250 to fix the unit, knowing there was an issue with the electrical? Regardless, we have since updated both of our electrical panels ($5000 later) with all new breakers, panel itself and more amps than before. Guess what still doesn’t work?! The stupid ac unit. So, please… blame this on us and our panel. :-) I only wrote the review because of the customer service (lack there of) and blame game it seemed you played prior to the review. We just want out ac to work and thought you guys were the best option since the previous owners used you all for more than a decade. Thanks."

"Woke up this morning to no heat and called before they were even opened. They answered and were ready to send somebody immediately to investigate and repair the problem! They are not only professional but also their service is unmatched. Our system was up and running within a couple of hours of my call. I would highly recommend their services."

"Mike sent out a tech the day my furnace stopped working. The tech was able to get my furnace back up and running the same day temporarily while the part needed was ordered. This company was fast efficient and solved my problem for a fraction of the price of the local big hitters that just wanted to replace it. I would absolutely confidently recommend this outfit."

"I had a furnace installed by Advanced years ago at my home. I chose them mostly because the guy I dealt with was upfront, knowledgeable, explained things well, answered all my questions, and didn't try to oversell. In fact, he recommended not going with one of the more expensive units, as I might never recoup the price difference because of my particular situation. Years later I purchased a property to fix up for resell. I met with and got quotes from representatives of 3 or 4 local companies for AC installation. It was an easy decision to go with Advanced. Since then I have had Advanced install 2 more AC units, a furnace, and a heat pump at other properties. I have always been impressed with the quality of their work and attention to detail, their promptness, and how comfortable the installers and other staff are to deal with. I feel I can always count on Mike D'Andrea (Operations Manager) to be honest and fair, and to provide options but also make cost-effective recommendations for me. Helen is so nice and reliable in the office, and it has been a pleasure dealing with Jeff and Alex (and others) who do a thorough job and impress me with the quality work they do. When those guys show up, my worries go away.... I recommend Advanced to others whenever the opportunity arises!"