Red Roof Inn Niagara Falls

"Roaches roaches roaches I was giving room 127 and it was a roach in the wall outside the door and two when we walked in the room! The staff are rude and nasty and lazy ! Half the TVs do not work nor do half of the lights, the shower is clogged. Towels are post to be white but they are black and brown! All the rooms smell like cigarettes sheets are dirty and only one bed have pillows! Also the roaches are all over the beds as well"

"If it was not for the fact we were so tired we never would have stayed here. When we walked into the hallway it smelled like marijuana. Once in our room it smelled like cigarette smoke. The floors were filthy, to the point it was sticky. The night stand had food on it. At this point i wanted to leave. Like I said we were to tired to continue to drive. When we went to check out and get our deposit there was nobody at the front desk. We tried the phone and was told someone would be there in five minutes. After 20 minutes a women came to the desk and was extremely rude. And had us wait more for our deposit. Because she wanted someone to check our room. I would have brought these issues to the women at the front desk, but she did not seem interested in anything except going back to bed. After several minutes she returned with our deposit and asked in a gruff manner if we had smoked in the room. At that point we got our deposit and left. I get that this is a cheap motel and you get what you pay for. That being said you would think that the rooms would at least be clean. I definitely would not stay here."

"I don’t think I’ll ever stay again in this place!! The whole place smelled like cigarette and the A/C too, for the sake of your kids I’d recommend not visiting this place. The bathroom was disgusting, the toilet was so dirty, and the shower as well. The floor was so sticky, the cabinets, EVERYTHING WAS DIRTY!! The pool was disgusting, my family and I were happy we found a place with a pool for my kid to enjoy and we couldn’t use it because it was so dirty, I don’t think it even had a filter running. So disappointed of this place, if I could give it 0 stars I would."

"The check-in process was a disaster. The receptionist seemed completely disinterested in helping me and took an eternity to find my reservation. When I requested a nearby room accessible from my car because of my 1-year-old baby, she completely denied but I saw a few couples after me getting those rooms. Gave me the farthest room 421.Once we entered the room, there was invisible mud on the floor which was getting stuck on my baby's feet since the baby used to run here and there inside the room. The very interesting thing was, the door got locked from the inside and no one was there to help. Since the room was the farthest no one could hear our cream or heavy door knock from inside. Tried calling reception for 45 min then someone picked up the phone, and after 20 min someone came to help. After another 30 min (no reception picking up the call again ) person got a ladder to enter the room from the other side of the room, After another 30 min of retry he was able to open the door. So overall total waste of the evening was supposed to go to Niagara Falls and totally missed all the bookings. Overall, this hotel was a nightmare. I wouldn't wish this place on my worst enemy. If you value your sanity, comfort, and well-being, do yourself a favor and steer clear of this dump. There are plenty of other options in the area that are infinitely better than this disaster of a hotel. At the checkout when I wanted to talk to someone, the cleaning staff told me to drop-off the key. There is no one to attend to my concern."

"The owner, Sheela, was singularly unfriendly. She was snappy, rude and for no particular reason, took a dislike to us. The lady who checked us in the previous evening was no better. They have a nice motel there with large and fairly clean rooms. And yet, although there weren't too many people checking-in that night, they gave us a room where the bathroom sink was clogged up, there was no mini-fridge and the TV wasn't working. When we complained, we were moved to another room with a brick wall outside the window; a real good room with a view indeed! We paid for three people and yet there were only two towels in the room. They didn't even provide coffee maker in the room. I had to wait for a long time before the lady who called herself Sheela would bring out coffee in the morning at 7:30!! I really have to be careful about staying at Red Roof Inns in the future. One last thing: This place is not secured. Anyone can walk into the motel through any of the side doors. The doors are all wide open."