Riverhead Nissan Service

"The moment I pulled out of the dealer with the newly purchased vehicle, it had a problem. I immediately turned it around and the sales department tried there best to remedy the situation. They were able to schedule an appointment for the next morning. I saw several issues as I climbed under the vehicle and pointed them out. After the repairs, the sales manager Tommy walked me over to the service desk to speak with the "TOP,TOP TECH" who worked on it. I asked what he had done to fix the problem. He changed 1 shock absorber and gave a tire rotation. I ask why he only changed 1 shock and not both as most techs would change them in pairs. Donna at the service desk said "I didn't know this was going to be an interrogation!" She then had the tech pulled into the back and dismissed my concerns. Tommy spoke with the service manager and had the tech pull the vehicle into the shop on a lift and go over the whole vehicle. At that point I was satisfied. I am most likely not going to take my truck into Riverhead to get it serviced ever. I will bring it elsewhere. Tommy and the tech, I believe is Joe were very accommodating but, Donna was very dismissive. I had just bought a vehicle, didn't even take it home yet and she give an attitude like that."

"Always a great experience. Best dealership! Service is excellent. Never a long wait and my car is always perfect. Sales team is also great. Never any stress. Will always get my cars here."

"They listened to my concerns and Donna took care of us with a smile. She made sure to make us leave the shop happy. While I was waiting for my part to arrive, Donna kept me up to date every time I called to check up on the status. It sounded like I was bothering her. I was so excited when she called to tell me it was in! I went back to have the work down on my car and it was faster than I expected! I am extremely happy wirh Riverhead Nissan. Thank you very much!"

"Staff were professional and really nice. Service was prompt and timely. Donna was great. She had a hearty smile for everyone. I was kept informed while I waited. Service manager, Mr Ken was awesome - He was visible, interacting with and assisting customers. I am very satisfied."

"I was super stressed because my car wasn’t turning on i called and immediately got me in TY Ken although it was late during the day, DONNA is amazing, knowledgeable extremely helpful and kind. I’ve dealt with many dealers but this is by far the best! Nissan give Ms. Donna a raise because if it wasn’t for her a lot of people wouldn’t use your establishment and I could say that with 100 percent confidence! Every person she interacted with was a pleased soul walking out with a smile on their face! Ty to the person who worked on my car it’s running smoothly now! 10/10 don’t waste your time at other dealers this is the place to go!!!"