John Cochran VA Medical Center

"Having just recieving a replacement heart defib implant with a two day stay my personal experience was informative, prompt, courteous, professional, to a total satisfactory result. The VA employees make the difference and their effort was more that expected. Thank you to the VA Medical Center Doctors, nurses, and caregivers for caring for this disabled vet. Steven Hodgson 7/29/2024"

"I've heard of veterans dieing waiting for care and I'm almost certain this is the VA this issue came from. Every time I've had to go here has been the worst experience of my life. The ER is disgusting and the doctors are questionable on their competency at best. One of my visits to the ER was greeted with a veteran in the lobby who had waited for 5 hours when sent to this facility as a direct admit. I hoped the clinics would be better and was referred to the dermatology clinic. Their scheduler claims to have called multiple times, but no missed calls, no voicemails, and no letter in the mail. I've called him and can never get him to answer his phone. I tried calling through the operator and the operator could not even figure out how to transfer a call. If you value your life, this would be the last place on earth I would suggest entrusting with it. For being a major metropolitan medical center, one would think the federal government would require them to get their act together. It would be better served as an empty building."

"On this day… Staff and security dealing with ER patients is poor. While sitting in the waiting room for my med results a couple folks asked if JoAnne would please turn off football so it would be peaceful and not filled with action. Joanne stated it’s Sunday for Football. There is clearly signage posted for Quiet. But they don’t care when folks need a calm atmosphere. A calm tv show would be better than football action ####### UPDATE: June 24, 2024 HUSH means nothing to nursing staff especially on 6North!!! Nurses sitting talking on their cell phones through their AirPods in the hallways outside at the patient’s door having a full blown conversation with loud laughter and discussing her business so we can all hear it. We closed our door but you can still hear her. It’s the same way in the ER rooms! Why can’t staff be professional? Take their calls on break or keep the conversation low (trying to get well requires quiet and meditation)."

"Shout out to the ER staff at John Cochran last night. The staff grabbed my information and pulled me straight back to get me taken care of. I split my lip on a fall heading to get a midnight snack. The staff was kind, helpful, giving and all with a smile. The only wait I had was because they called in Plastics. Thank you for treating this veteran with care."

"I had 2 appointments for testing and was done before the second was scheduled to start. Staff were very kind. UPDATE: I went back for a doctor's appt. I thought 0830 was a good time, in and out. Nope. The doctor didn't come in until 0855. I don't appreciate this because if I'm 15 minutes late, they cancel my appt and that's that. They run late and don't seem to care. How are they running this late so early in the morning? My time is important to me just like their time is important to them. Respect is a two-way street folks."