St. Louis Children's Hospital

"Nurse Jason in the ER was rude from the moment he walked in the room. He didn’t speak or introduce himself while my 5 year had just waited 4 and a half hours to be seen. So since he didn’t speak I decided to talk to him first and asked how his day was. He said it’s been interesting how’s yours? I said it’s good other than waiting over 4 hours. He then says “yep all to just get discharged right away” with an attitude. He then says they have to take blood after still not even speaking to my 5 year old daughter who is now terrified because he has a needle out. He missed her vain (didn’t even tell us he missed) proceeded to try and draw blood for 10 mins and then tells us he will have to do it again. We then said we don’t want to put her through the pain again. Instead of talking it through with us or being understanding he gave us a thumbs up with an annoyed look on his face."

"Don’t take your eyes off your children when you are there . This hospital hosts research companies that will slide in when you’re not looking to sign your child up for a research study without your consent. Especially if they are there with anything related to the flu. At least that’s what happened to me and my son. My son came there with a concussion. They refused to give him a MRI Nor did they give him any bloodwork. Which I’ve heard from friends of mine, who were doctors, is standard protocol for an injury like his.. But they definitely hopped on the opportunity to sign him up for a research study without my consent. How inhumane"

"For being a children’s hospital the front desk staff are all extremely rude. Most of the nurses are great. Some of these doctors seem to not really want to learn and help a child with special circumstances or just don’t listen to concerns or ideas to help improve. Some even keep kids on high doses of medication without proof of things going on."

"Let me start off with the medical side of our visit has been great nurses, drs. Now for social workers and counter staff another story. Mind you while we were getting ready to leave and nothing was said about not being able to come back in. Nothing like taking one of your sons to something to get them out of hospital while your other son is there then can't come in and your wife has to drive 4 hours home in the middle of the night. Talk about caring for patient and family. He stayed last night no problem"

"My son had an eye care appointment here at the children's hospital and I was amazed with the atmosphere of this place. Very kid-friendly and colorful. I can see why people bring their children from greater distances to this hospital. The Doctors were so great with making my son feel comfortable with the eye exams that they performed. (Including putting eye drops in to dialate his pupils) All staff members and Doctors were very helpful and professional"