One Stop

"Love how fast items ship and get to me! Best supplier I’ve had! Great job one stop team!"

"They need more employees. IDK if it is pay rate or management, but something needs to change. I know plenty of printers who are looking for new suppliers. You have an order window from 8am-8:45am (possibly sooner) and its still not guaranteed to ship that day. It's been like this for months."

"Just opened up an account as we are planning to switch to One Stop for our business. The customer services person was kind however really struggled to get me an account. I explained to her at least 3 times that she put our business name in wrong and it still is not correct. Talked to the receptionist about the wrong name and she said I would have to call. Who wants to call?!?!? Also person starting our account did not know how to use the program so I had to explain to her to take the dashes out of the phone number to save it and many other things. Would have been way faster and easier to do it myself. Final thing the grab and go that we ordered today was incorrect. Got a tank instead of a T-shirt. Also ordered a hoodie and didn’t know the sleeves were a different color. Was told that I couldn’t exchange the hoodie because 45 minutes is not enough time to switch them out?!?!? Decided then to return the hoodie and the receptionist wasn’t going to tell me there was a restocking fee, I saw it on the computer and asked about it. I felt If I am having a restocking fee then I should charge a fee for not stocking my first order correctly..."

"I used to love coming into One Stop, the girl up front was always friendly and helpful, and new who I was so she had my paperwork ready when I walked in the door. Now, the new receptionist is awful! She’s ALWAYS whining and complaining and I asked her if she’d help me do a return, her response was “I don’t know how to do that, you’ll have to do that online” umm isn’t that part of your job? I’ve been in a handful of times since she’s taken over and things have happened each time so it’s not like she was just having an off day. Also, stop the dancing and wiggling around, and sighing when the phone rings, it’s very unprofessional, and makes customers who are up there feel awkward!"

"I have done business with One Stop for over 17 years. I have been a client through two different businesses and have always been pleased with their service. If there is ever an issue it has been dealt with quickly and without any resistance. The Staff is friendly and helpful, the prices are fair and the quality of the private label brands has always been great. As a former retail and wholesale salesperson($300M Company, I am impressed the way in which a small town feel is blended with big time professional results. Print Loop - Elgin, IL will continue to grow our business with this Company."