Quick Lane at Plaza Ford

"Took my Mustang here for an oil change and I was told my front two tires were at 2/32nds and my rear tires were 3/32nds as they tried to sell me on four new tires. My car only has 24k miles on it and I was highly suspicious that this was true. I don’t know who there is measuring tires, but all it took was a measurement with a small ruler to prove that false. All of my tires measured 6/32nds, which makes much more sense based on the way I drive and the mileage. It’s one thing to try to upsell customers for smaller items, but telling them their tires are unsafe when they are not is completely unethical in my book. I will certainly not be returning. Please don’t trust these liars with your car."

"Service was fast for oil and filter change. And no appointment necessary for oil change, it is first come first serve! Customer service was great. And the service rep. is without pressure and is casual (easy going, no big suit and ties!). Would recommend Plaza Ford for no appointment oil change."

"When checking the Ford web page for the time Quick Lane opened, to my surprise, I was directed to a page to schedule an appointment which I did. In the past I was aware that the service was first come first serve. I received an email confirmation prior to my appointment. I arrived at my scheduled time only to be told the scheduling appointments on the website were bogus and would not be honored. I did speak to Paul the service manager who also told me the same thing. Basically everyone at Plaza has no idea why or how this scheduling process works nor will they honor the scheduled appointment even with a confirmation from Ford. Needless to say I was angry and inconvenienced. Someone is dropping the ball at Plaza!"

"Not a happy customer right now. Checked website to make sure they were open for an oil change (which the website said they were) and drove 15 miles only to see a 'Closed for Inventory on Dec 5th' sign on the door. Four other people were in the lot waiting in line for an oil change. We all left pretty upset that Plaza Ford didn't have the common sense and courtesy to post an online notification that they were closed. Poor management to say the least. I've been a long time customer of Plaza Ford but am now looking elsewhere for my Ford Service needs from now on. If their goal was to upset and anger their current customers, they can claim victory."

"Service was quick, and I was there less than an hour. Checked my tires, changed my oil, replaced my wipers, all in that time. Wasn’t very busy which was a huge plus. Excellent service and I will be using this place from now one. Steve was able to take my information, give me advice concerning the last dealership I went to, and also was very friendly and helpful the entire time."