Rock Creek Springs

"Update 2: Supposed check never arrived (shocker). Talking to a lawyer now Update: supposedly getting the check mailed to me after a second email threatening legal action Expect to take legal action for your deposit for an apartment you didn't get approved for. I spoke to Mia Solomon the leasing agent and she assured me the deposit would be returned if I didn't get approved. Well I got approved but the property manager said no. End of conversation. Deposit was never returned and emails to the office were never replied to. Shocking, I know. So now I've started a dispute through my credit card company and have to threaten legal action. This should be fun"

"The staff is friendly, however there is a huge vandalism issue in the neighborhood. My vehicle was broken into twice within the past two weeks along with several other vehicles during both occurrences. There is a strong need for surveillance cameras and higher security on the premises. Update: Since leaving the review my husband’s work truck was broken into last night and his everyday work tools were stolen."

"200 COCKROACHES EVERY SINGLE DAY!!!!! We broke our lease after 8 months due to cockroaches. As you can see in the pictures, we ended up having more than 200 cockroaches outside of our building and at least 6-7 in our apartment every day. They were even inside our walls. The pictures were taken in the summer of 2022. We notified the management that we have problem in May 2022 and until August 2022 they have done NOTHING!!!!! They were keep telling us that they were waiting to get a plan from the pest control experts. Of course, we have email proofs for all that. They only thing that they did after 3 months of waiting was to close some holes. We got to the point that we couldn’t leave our apartment after 7 pm and imagine that we were leaving on the second floor. In general, the problems started even from the very first day when we arrived and found out that the apartment hadn’t been painted and cleaned as we had agreed. They painted only the walls of half of the apartment and not the ceilings because we had to leave our stuff when we arrived. We couldn’t live to our apartment for 3 days. We also requested at least a couple of times to clean the apartment since it was gross when we moved in. Even the toilette was used! The management team was awful and very disrespectful. We constantly had issues with the appliances. The walls are extremely thin and we could clearly hear our neighbors’ conversations. We made several complaints about the fights, loud TVs, and conversations which were taking place after 2am and Maria’s response (the woman in management team) was that there are no quiet hours due to COVID and there was nothing that they could do. It is the worst apartment complex of Silver Spring!!! Stay away and give your money somewhere that they are going to respect you!!!!"

"I moved in here at the end of January and it’s been a cavalcade of problems nonstop. When my partner and I first tried to sign our lease we were both given different copies that had different rent amounts in the document. When we asked what the actual rent would be, both of the copies were wrong and the rent was even higher than when we first applied. They claimed it was because the unit was renovated. Because the difference was around $100 we decided not to fuss about it. When we arrived on move in day, several of the renovations had not occurred and we were only told after we picked up the keys. The office claimed the renovations would be finished quickly so we decided not to fuss about it. It’s now March and the renovations have not been completed. We have been paying full price for this unit for two months and we are just now slated to get our countertops replaced this week. I had to peer into other peoples apartment windows to see that our cabinets were not replaced and other renovated units had nicer cabinets. That wouldn’t bother me if we weren’t paying extra for a renovated unit. Our washer door was broken before moving in and they replaced the unit last week, just for it to start leaking all over our kitchen. I have pretty bad anxiety and the amount of uncertainty and maintenance workers showing up unannounced while I work from home has frayed me to the point of causing problems in my ability to complete my employment duties and live my life. I come home and cry nearly every day because this whole thing is stressing me out. I don’t feel at home here because I constantly have to move things out of the way for maintenance and have them in my space. I’ve already considered breaking my lease but I can’t afford that and the costs of moving. The last 7 weeks have been hell for me and I see no end in sight. I’m hoping that by publishing this review, someone from upper management will attempt to make things right with me. I doubt that will happen. Here are some photos from my so called renovated unit. I would not suggest signing a lease here. There are other options at similar price points in this area. ETA: since posting this review, my rent has been lowered and my countertops have been replaced. however, i’m still finding new problems every day. i’ve added some pictures of what the inside of my AC unit looks like. this has been blowing chunks of dust and debris on my belongings. we’ve also been breathing this in, which is likely why my allergies have been worse since i moved here. this is after they allegedly cleaned our filters in March."

"Wow. Wow. Wow. Wow. I LOVE living here. Coming up on a year, and it has just been so great being here. I'm not sure what some of the complaints about the leasing office staff are about. Based on my experience, I think that either the staff must've changed, or there's a side of the story you're not getting with other reviewers. I've never had a problem with the leasing office. They're wonderful people, helpful, attentive, and friendly. Rocio especially, who showed me around the complex and took me through the process of getting the apartment early this year, has been so, SO great. I had a LOT of questions, and she always either had the answer or knew who to ask and got back to me. When I've had maintenance problems, questions, or needed to contact the leasing office for whatever reason, she and the rest of the staff have always been friendly, knowledgeable, and polite. They're also very hardworking and they care about their jobs and the residents. An excellent example: when we had that MASSIVE snowfall in the beginning of the year, the apartment staff stayed OVERNIGHT, working in the dark and the FREEZING COLD, and had ALL of the walkways and footpaths (and I'm pretty sure the parking lots too) on the property shoveled clear, leveled (if necessary) and salted by 6AM(!!!) the following morning. The CITY didn't have the nearby streets clear and salted until nearly two days later. When I had a small pest problem, they had it dealt with ASAP--and it wasn't vermin; the building is very clean. Maintenance have always been incredibly friendly and as prompt as they can possibly manage when I've had a problem--which again, not common. The apartments are in great shape. On top of that, it's a great area, about an 8 minute walk to the Silver Spring metro, a Giant right across the street, basically, amazing options for food delivery and nice restaurants to go to well within walking distance or a very short drive. The theater is about a 25 minute walk away. It's safe and quiet here, Rock Creek park is nearby. Washington D.C. Is LITERALLY across the street. I really lucked out with this place. If you're looking for a new apartment, come take a look! I can't see why you'd regret it."