Furniture shopping experience in Sale

“Thank you for our new boardroom chairs they are fantastic! Look great and excellent quality. Excellent friendly customer service too from Vijay and the delivery/fitting guys”

“Amazing customer service, nearly spent a fortune on something that would take ages to come. They spotted the mistake and then refunded the money straight away. Then all the new stuff arrived days later and it’s perfect!! Thank you guys. Aaron”

“I bought something from these guys and there was an issue with delivery - it didn’t arrive and I needed it urgently. They were so great at dealing with the problem - sending a replacement before it was confirmed missing by the courier just so I didn’t have to wait too long. Replacement arrived promptly and was just what I expected. Great service. Thanks!”

“Absolutley fantastic here!! Great products and fantastic prices. Very friendly staff and if you have any problems they are quick and eager to fix them :) 10/10 would shop here again”

“Amazing prices for such quality furniture. Bought beds and sofas. Staff and guys who delivered were so friendly and helpful! Would definitely recommend paying a visit! Thank you for such service.”

“A brilliant shop so helpful the quality is second to none would not go anywhere else the customer service is excellent always recomend this little shop with the old values good service good products and great value just had all my bedroom and living room furniture delivered so very very happy with it thank you guys x”

“Staff went above and beyond to help resolve a cabinet lock issue saving me time, money and effort. I've purchased new and used products and will continue to do so.”

“Fantastic service all round. if you don't want to wait a minimum 3 months for a new sofa then this is the place to go. The showroom is stocked with a wide variety of sofas for the picking. Once you decide which one to buy they wrap it off the shop floor straight away and sort out a delivery date quickly and delivery is free too. They are competitively priced but bare in mind these are ex-display/returns/slight defects but looked new to me. The delivery was great too. The driver texted me 3hrs before and called 30mins before arrival. Well deserved 5*. Highly recommended and will definitely buy again.”

“Extremely professional completed job on time with high quality. Asim advised us very well on flooring and delivered on time.”

“Amazing pet shop. The staff are extremely knowledgeable, and helpful. Nothing is too much trouble. Also very dog friendly”

“Superb service! Anthony was extremely helpful and always prompt in returning calls and following up. I would highly recommend using T.J Levy for all furniture. My wife and I will definitely be going to him again. Thanks Anthony and the team for your excellent service!”

“Bought bunk beds earlier and just called in for a coffee table . Once again very friendly happy smiley staff . Great prices and fantastic veriety of items . Recommended to anyone wanting a warm friendly service ..Thanks everyone”

“What a brilliant place something to suit everyone's taste. Came to buy one item went away with two.”

“Delivered promptly and with plenty of communication. Needed to return and were extremely accommodating and arranged without delay. Good company to deal with.”

“Lovely staff in the cafe. In fact I wouldn’t call it a a cafe. I would call it a cafe I wold call it an restaurafe. The only down side was our drinks ( mine an extra hot cappuccino) was sat waiting for the waitress to take it to me. Therefore, it was cold when it reached our table. We were very close too where they make the coffee. The food was lovely and I was provided with with a bag for the other half of the wrap I couldn’t eat so I could take home. The Butcher’s had an amazing array of meat. The steak beef burgers that I bought were the best that I have ever tasted. The young lad that served me was very knowledgeable too. The staff in the grocery department were brilliant too especially when I asked the lady for ‘a quarter’ of pear drops ( I’m old school at 53) she didn’t bat an eyelid and gave me my (quarter) of sweets. What can I say? 24ct gold service.”

“My mum was a patient on end of life, the care and support that the staff gave not just my mum but us as a family was amazing. It is am amazing place and we were very blessed that we were able to spend my mums final days in such a beautiful place.”

“We ended up in furniture village by chance one day when we were looking around different shops for furniture for our new home and I’m so, so glad we did. I do have to say that the majority of downstairs items weren’t our style, but upstairs we found so much we absolutely loved - so don’t be put off by what’s visible from the outside, it’s definitely worth going in to have a look around. On our first visit we saw a beautiful ercol sofa on display upstairs and then made our way over to the beds section where Laura came over and introduced herself to us. I’m not even exaggerating when i say, i never knew somebody could know so much about furniture, beds, brands and the business she’s working for. We spent around an hour with Laura looking at frames, material, trying different mattresses and pillows. She was super informative without being pushy and although she knew we weren’t ready to purchase there and then, she still spent just as much time with us as she would have would we have been paying customers, ensuring we had all the information we needed for when we were ready to make a decision. And because of this we knew we wouldn’t go to anybody else when the time came to buy. We left with loads of information, a hot chocolate i believe, and having found the bed, mattress and potentially sofa that we would like. A good few weeks later we saw there was a sale on at Furniture Village so decided to go in, have a look at prices and potentially go ahead with the order. Of course we only wanted to deal with Laura cause of how amazing her customer service was the last time we were in, so we caught her attention and patiently waited for her to finish with her customers. So first we went through the bed frame and mattress we wanted, Laura remembered from the previous appointment the ones we loved and we confirmed that we would like to go ahead with those options. Once the bed options were all confirmed we started to enquire about the sofa we loved, our timing was impeccable as it was only the evening prior to us going in again that they had received an email for the display sofa to go on sale - Laura agreed a price with the other managers which was absolutely amazing for us as buying and furnishing a house isn’t cheap so every little helps. You could tell the staff take great care of the furniture as the sofa looked good as new. We also enquired about the upcoming Black Friday sale and Laura reassured us that the prices are unlikely to go any lower, but should that happen they will price match themselves which was exactly what happened with the Tempur mattress we ordered. Because we chose the finance offer, it was a good few weeks before going in to set up the finance contract as we didn’t want our furniture delivered to a building site… during this time Laura has been so easy to communicate with, there have been multiple times when i have added other items to the order, or enquired about other display items from stores all over which she has organised for me no bother. I’ve honestly never received such good customer service, hence the essay of a review because this amazing lady really needs to be recognised for all her hard work. I went from going into furniture village by chance to furnishing the majority of our home from there, all of which was organised and accommodated by Laura.”

“Bought a double bed and wardrobe, staff came and fitted and everything was done perfectly the best place for any furniture. Would defiantly recommended”

“First time ordering with shawcross, i would definitely order from them again. Great customer service. Great delivery guys, absolutely love my Table and chairs.”

“A very good firm to deal with. Quality of their items are excellent and we could not fault there service. My sister and I have purchased a made to order 3 and a 2 seater settee and TV cabinet, coffee table and a nest of tables all are good quality and very reasonably priced.”

“Love this shop, always find hidden gems here and good furniture very reasonable priced. Nice people in the shop too”

“Thanks to AMC for the delivery of the new sofa today.thanks for the fast delivery and all the help in store buy the assistant that made us fell welcome and and very helpful. Thanks to the delivery lads stu and dan.thay brought it in and set it up and all the packaging was taken away.thanks again lads top job.smiles all around.”

“Great looking furniture will be back as we're in the middle of purchasing a property and they had alot of variety”

“What can I say Steve and Steve and Justin are absolutely brilliant top guys”

“Just found this sofa shop online and and can’t thank them in off. Steve is a very friendly guy and given us full information about the sofa. Wanted a sofa for same day delivery and they have delivered in 2 hours. The sofa we got is the best and love it. Thank you Friendly Furniture 5 star service”

“Excellent service. l love my new kitchen. After watching a programme on television about the service customers received from a nation wide kitchen company I've updated my comments to say try this excellent local company if you want a hassle free installation in even a difficult sized kitchen. I'm sure you will be delighted.”

“Great place to work. I work there and enjoy it everyday”

“Great place, very reasonable for replacement couch cushions and very helpful”

“Excellent customer service, very friendly, professional and extremely knowledgeable, helped us find the perfect mattress for the way we sleep on the sides. Awesome service, highly recommend”