Sustainable accessories in London

“Like all Toast shops, very welcoming and great customer service”

“The Shop Staff made me feel home. Welcoming and very prepared - strongly recommended.”

“Great little shop with friendly staff and a really cool selection of jumpers and T-shirt’s that made using responsibly sourced materials.”

“Staff extremely helpful and friendly ...shop always looks well presented too.”

“Great local second hand store with a good quality clothing for everyone.”

“5 star trade counter and showroom for trades and homeowners looking for some bathroom inspiration.”

“We are delighted and love our new kitchen which was designed by Jacqueline. It is exactly what we hoped for and more. Highly recommended .”

“I popped in a little while ago and the service was great. The choice is amazing and the owner showed us a way of getting the beads we wanted in a different way (packets instead of individual) so that I’d save money! A total win. She was so relaxed about my 3 very curious children and it was a real pleasure to visit. We aren’t that local or I’d be there more often.”

“I ordered a wreath kit from Beryl to try and prompt a bit of Christmas cheer in these mad times. The kit was good quality and great value for money and I spent a very happy afternoon putting it together. Super happy with the end result and it really helped get that festive feeling going!”

“Nice clean shop. Costa cafe and toilets are on the first floor.”

“Not only can you buy peacocks, but you can also rent pigeons, lease emus, and have 1 to 1 IT training with Squidward tentacles. Awesome!”

“I had a great customer service in the store, Jenn and Vlad are always very helpful every time I come in the store. However the waiting time for consigning items is very long, can take up to 45 days. I really hope this will improve in the near future. Some of my original packaging was lost-damaged when I asked for my items back. Nevertheless, the store has a great collection of luxury brands as Chanel, Hermes etc, very impressive items. Thank you to Chiara who is always so supportive with any of my queries.”

“Excellent service. I was served by the manager Del personally who was brilliant, knew exactly what I needed and was very knowledgeable which was a blessing because I know nothing about suits. Overall great experience and the store is presented out perfectly.”

“1st trip Wonderful service staff are so kind! Makes the perfect cup of tea! Place is clean and has lots of milk options! 2nd trip! Shout out to Bianca and Reis the other lovely people behind the roll who helped me get my perfect drink! They were more than happy to help and have been so accommodating thank you!!!”

“Fantastic service and buying experience. Miguel at the store was great with the purchase, and Lee went the extra mile to sort out an issue we had with a temporary fix (which was subsequently replaced and sorted out). Fab!”

“SALES EXPERIENCE: I had a really great sales experience at Sofology New Malden. I had two visits, the first to check out the sofas and then the second to actually make my purchase. Both times I appreciated the staff's friendly welcome, balancing attentiveness as well as giving us space to consider our purchase when we needed it. It was much better than a nearby furniture store which had very pushy sales staff who put us off immediately. On our second visit to make the purchase we were helped by Jimmy who was friendly and did everything for us, demonstrating how the sofa bed we were interested in worked and also demonstrating an alternative sofa bed so we knew all our options. He was knowledgeable answering all our questions on fabric and cushion materials. Finally he took us through optional add ons and our financing options all the way to a successful purchase. All the while he listened to our requirements and made us feel like valued customers and we appreciated the time he spent with us. He advised us that the lead time on the sofa we were interested in was under 8 weeks, so I will reserve judgement on the final product until it actually arrives! For constructive feedback, I had two minor gripes. 1) Sofology's website does not give the detailed dimensions of the products that you need to know for whether you can get the sofa into your home. For example, the dimensions on the website give the height of the sofa including back cushions, but you can, of course, take the back cushions off to get it through a door! I took a tape measure along to the showroom to measure the "hard" dimensions of the sofa bed to double check that the sofa bed could get into my home. 2) The New Malden showroom did not have the material I wanted (Drift Lime) on a sofa so I could not see it on a full sofa. Jimmy explained that this was because the choice of fabrics was greater than they had space in the showroom to display. The swatches were good to get a sense of the fabric, but it would be good to see a bigger sample. Some sofa shops have a big rail of fabrics on hangers so you can see what a big sample of each fabric looks like. Overall, a great experience. UPDATE 14/11/2022: DELIVERY EXPERIENCE My sofa order took just over the 8 weeks I'd been quoted for the sofa to arrive at the Sofology warehouse, but not too concerned about that. For the first delivery attempt that Sofology arranged my address did not go into their system properly because the name for my block of flats got removed from the delivery address. The delivery driver ended up five minutes away, but said he was unable to come and deliver to my flat because the address was not exactly correct, which was frustrating. I called Sofology back and they told me to call the New Malden store. The staff member I spoke to was very apologetic and helpful, understanding my issue and making sure to manually fix my address on the system. I also received good communication from Sofology central office to rearrange delivery. On the day of second delivery attempt I kept updated on when the delivery would happen on the app. The delivery staff carried my very heavy sofa bed up several flights of stairs to my flat and also had to negotiate parking because all of the spaces outside of my flat were occupied. They were professional and courteous, true heroes. The result is that I have my new sofa and I love it! I will post an update again in a few months to note how it has performed.”

“No rush professional service and smiling staff with a big selection of different colours and styles”

“This is also another nice Oska branch with very helpful friendly staff. You must really try on the clothes. They are very flattering, you just have to find the right shape and then you'll definitely continue coming to this store”

“Great selection of brands, knowledgeable staff to give fantastic styling tips and excellent service. Would definitely recommend.”

“Lovely family run business..with fine choice of beautifully hand made natural products... affordable quality.. many thanks”

“Like something out of a magazine. This shop is amazing!”

“Team went above and beyond to get my item delivered in time for a friend's birthday.”

“Excellent customer service yesterday - I’ll definitely be going back in the future.”

“Lovely store, lots of options and staff were very friendly and helpful!”

“Lovely, little place. Cosy with friendly staff and vegan options. Food was tasty, art for sure was on the walls. I'd come here again.”

“In the carnage of Brent Cross on a Sunday, the staff in here sorted me right out. Thanks guys for being so cheerful, patient, knowledgeable, accommodating and friendly. You made my time in your store a very pleasant experience.”

“My partner and I were received at County Clothes yesterday. They had a superb sale on and Sue and her colleague made us feel valued. It was everything the High Street should be. We greabbed some excellent bargains which I know fit me really well. If Carlsberg made shops, this would be on. Thanks Sue and we'll be back soon!”

“Found the cutest little blazers for my godsons and waistcoat for my nephew at a great price. Good customer service as well.”