Retail in Watford

“We had several issues with a laptop, which needed parts to be ordered in to resolve. This was fixed very quickly. Good communication & Great Service. Thank you.”

“The young lady and gent that looked after Aisla were outstanding. Professional and polite. Aisla was a happy well groomed dog they clearly love animal's”

“Great service from a great retail team that knows how to print kits!”

“Had a great experience in Sketchers Watford today - staff all smiling - exchanged a pair of golf shoes felt valued will go back again thank you Linda”

“The vet we saw was lovely and very friendly with my dog. The lady who I spoke to at reception was very helpful and friendly, and talked me through everything very clearly.”

“Bought two bonded male rabbits. The staff were amazing from their knowledge, to making sure your equipped, with everything needed. I have called a couple of times, everytime met with kindness and understanding. Even the vets, inside the store are amazing recommend highly.”

“The Paint Mixing of Velspar paints is in the front of this very large store. Hesina was very knowledgeable, informative and helpful in finding us the colour closest to the colour we were looking for and mixing it for us. A very good service.”

“In todays retail environment where you wonder around stores seeking help and guidance from staff who know less about the products than you it’s a revelation to be assisted by Nina at the Watford store. She has a great personality and product knowledge- nothing was too much trouble, time wasn’t an issue and we have ordered the dining room units that we were looking for. Thanks again Nina”

“Went to Dreams to buy a new mattress after visiting other retailers who did not give me much help when it came to choosing one.I bought my bed from Dreams so don't know why I didn't go there straight away (the bed is great, an ottoman with lots of storage).At the shop I was greeted by Fran he was very helpful and conducted a sleep study using a bed in-store designed to check body weight and sleeping position to decide on firmness of mattress that would be most comfortable, after this I was able to try different beds recommended. The manager in-store at Watford a gentleman call Mustafa was helpful and offered lots of advice regarding the purchase of a mattress and different mattresses available and what to expect from them all.I also purchased a mattress protector and couple of memory foam pillows (although after using them for just over a week find them too hard for me and unfortunately I don't have packaging so can't return them).Delivery was quick and the guys that bought the new mattress were extremely polite and very helpful.I am still breaking in this mattress and have only slept on it for a couple of nights but if it's uncomfortable there is a guarantee of 40 days so it may be returned and another mattress purchased but I am hoping this will not be necessary. Excellent service from Mustafa and Fran at Dreams Watford Branch. Well the 40 day sleepwear policy is a complete ripoff I had to change the bed and the company offers NO REFUND so you have to get a new bed choose one a cheaper price and lose money lots of clauses really BAD .Don't understand why policies are different online and in-store it's the same company. Great staff in-store but extremely poor customer service dept DREAMS EXPLAIN YOUR GUARANTEE FOR SWAPPING IN 40 DAYS TO ALL CUSTOMERS IN DEPTH BEFORE THEY COMMIT TO PURCHASE.”

“I just wanted to drop you all a quick note and especially Richard for your fantastic help and support in my hour of need. Last week whilst on furlough, I decided to try and un-block my downstairs cloakroom sink and what was meant to be an easy job, turned into a situation whereby my whole pop-up plug assembly and u bend needing replacing. I phoned your good selves and spoke to a very helpful and polite lady and explained my DIY dilemma. The lady assured me not to worry and that she would get Richard to call me back. Richard called me back within 5 minutes and told me to come down to your premises and he would help me out. Cut a long story short, Richard was extremely helpful, polite and got all of the parts that I needed, talked me through reassembly and said he would be available to talk to on the phone if I had any issues when putting everything back together. His help and advice was spot on and I got the job done. Richard observed all of the correct precautionary anti - Covid 19 government advice throughout my visit, which was even more reassuring. I felt that the least that I could do would be to take 5 minutes to thank Brands Of Watford for being open, Richard for being at work and for his brilliant service and assistance! Please pass the content of this email on to Richard and please feel free to use it for any promotional activity that you practice. I wish you all well in these very worrying times. Please note for the record that I am not a member of the family that own this company, our mutual name is purely coincidental. Many thanks. Sincerely Nicholas Brand”

“Lovey people, friendly and helpful. Cant fault them.”

“Massive superstore with every conceivable item you could possibly ever want ranging from frozen food to fresh fruit and vegetables to clothes and tableware and more I really like the fact that within this store there is a McDonalds. Lottery Kiosk, Hair Salon, Card and Gift Shop, Dry Cleaning and toilets. Also the staff here are so friendly, polite and helpful which made a really enjoyable shopping experience. Huge car park with plenty of free parking and a petrol station too. Highly recommended.”

“We had excellent service from Linda. The furniture is really high quality and the staff were very helpful and knowlegable. We had time, space and help to make our decision. We were guided through options and felt we were being helped to find the sofa that meets our needs and our budget, there was no pressure or upselling. A really positive experience. There is a long lead time on delivery, but we feel that has been clearly communicated to us in an upfront way. We know how to get in touch if we need to and what to expect regarding communications during manufacture and delivery. We are really looking forward to getting our lovely sofas.”

“I went in over the weekend with my boyfriend, he needed a suit for his graduation. We looked at suits that were on display however we couldnt pick one we liked, we then was served by Samir who showed us sample cloths on tailor me range and we found the perfect colour. Awsome customer service and a great team! They were really helpful even though we walked in without an appointment. Thank you Watford Moss Bros!”

“Great service delivered by the guys at Watford DFS. I was initially greeted by Humza who introduced me to Kalpa. She said she would assist me on purchasing the sofas I wanted. Straight away she offered me a cup of tea or coffee. She told me to take a seat on the sofa I was looking to buy and she was going to get my coffee and get a tablet so she could order my sofa. Have to say Kalpa's customer service was absolutely amazing. She was very polite and engaging. Explained everything in detail, showing me different quality of fabric which I could choose from. Just felt really reassured with everything she was saying. It didn't sound like a generic sales pitch, but very personal taking into account everything I was saying. Explained the process from delivery, finance and the warranty of the sofa. Honestly I could go on. Just a great team of people who just made everything simple. From Humza, Kalpa and Brian, it just felt I knew them a lot longer than just meeting them on the day. They are a great asset to DFS and we need people like them more in all retail. I'll definitely be coming back again or recommending them to friends and family. Date of experience: 28 January 2023”

“Was served by the store manager Nadeem the service was excellent, through the use of their in store technology he helped us find a perfect mattress for us.”

“We walked in this branch on the off chance after visiting another shop near buy, we were suprised with the selection they have and how spacious this place is. We were approached by Colyn and he was professional and polite and advised the best options for us to furnish our house. Colyn thank you and we shall be back soon.”

“Putting in a new kitchen is stressful at the best of times, but we found that everyone at Timberfusion made the experience seem easy. They were all so patient with us and their help and guidance was invaluable. Over the years since having our kitchen fitted, Timberfusion have put a new Corian top on our kitchen table and made us a freestanding unit to match the rest of the kitchen. Seven years later we are still enjoying our fabulous kitchen!”

“Andy was great and did the job in no time. He knew exactly what he was doing and gave us a fair price. He didn't leave a spec of dirt or mess anywhere. If I need to (hopefully I don't :) ), I will be happy to contact him again for his services. Thanks again Andy.”

“We are really impressed with fantastic and reliable service provided by Matthew Holmes and his team in selling our property and buying our dream home. Matt was very supportive and we were kept informed during the entire process. Matt went above and beyond to successfully get the transactions completed in time. I would highly recommend him for any sale/purchase in local area.. Thanks”

“Well access from all directions, by car and on foot too”

“Staff are so helpful. Genuinely the best experience I’ve ever had at a bra fitting.”

“5 stars Nice store, friendly staff here always. Would be nice if they can upgrade the handbags section.”

“Nice book store with air con and spacing. Good choice of clothes combined with no ghastly music that I recall.”

“Sahra was absolutely brilliant- very knowledgeable, helpful and friendly”