Quality home products in New Malden

“The gentleman came just a few hours after the call - it wasn’t an emergency. He fixed it without any drama and was very reasonably priced. It’s still working!”

“Fast and good customer services, also refund purchase with no question asked.”

“Legend. Thank you Robert Rosen and the rest of the team for all your help this morning. What incredible customer service bright and early on a Saturday morning. We will back!!”

“EXCELLENT advice from Emil and the same great customer service today from Ross. They know a lot about beds and backs. Very happy that the new bed is coming. Should have done it years ago. Definitely recommend going here. It's a big decision. This is a good place to go.”

“We went to the store yesterday to buy a tank and various essentials/accessories to prepare for my daughters first small pet fish. They had a great variety of products including lots of well-known character ornaments to put into the tank. The staff in aquatics were very helpful and ensured we got everything set up correctly for the fish we planned to buy the following day. Very informative and friendly. Today we took our daughter to choose the fish. The staff member, Matt, served us and he was amazing with my 5 year old daughter. He went out of his way to choose specific fish for her so she could tell the difference between them and was so welcoming and helpful. Thank you so much for making my daughters day! Went back a week later to get more fish and two shrimp. This time served by another gentleman with brown hair. He was really helpful and amazing at his job. Very informative about every aspect of the shrimp and fish. Thank you again for your help!”

“We were recommended to try Lawsons and so glad we did !!!! Paul was so helpful and went out of his way to make sure our materials got to site as quickly as possible. Thanks Paul, we'll definatly be using Lawsons again.”

“We bought a bed from this store. Usman helped us with selecting of our bed by showing us lots of different mattresses. Ue was extremely knowledge and really took his time with us. This enabled us to buy with confidence.”

“Such a nice fancy shop for new born appreciate to the worker Abbie very helpful”

“Where I ordered my Kitchen from. Jin very professional salesperson.”

“Purchase of mattress at New Malden branch. Very good service (Monika) all my options were explained in terms of the product, guarantees, delivery, etc, I was allowed to take my time and did not feel pressurised. It was a pleasant shopping experience”

“SALES EXPERIENCE: I had a really great sales experience at Sofology New Malden. I had two visits, the first to check out the sofas and then the second to actually make my purchase. Both times I appreciated the staff's friendly welcome, balancing attentiveness as well as giving us space to consider our purchase when we needed it. It was much better than a nearby furniture store which had very pushy sales staff who put us off immediately. On our second visit to make the purchase we were helped by Jimmy who was friendly and did everything for us, demonstrating how the sofa bed we were interested in worked and also demonstrating an alternative sofa bed so we knew all our options. He was knowledgeable answering all our questions on fabric and cushion materials. Finally he took us through optional add ons and our financing options all the way to a successful purchase. All the while he listened to our requirements and made us feel like valued customers and we appreciated the time he spent with us. He advised us that the lead time on the sofa we were interested in was under 8 weeks, so I will reserve judgement on the final product until it actually arrives! For constructive feedback, I had two minor gripes. 1) Sofology's website does not give the detailed dimensions of the products that you need to know for whether you can get the sofa into your home. For example, the dimensions on the website give the height of the sofa including back cushions, but you can, of course, take the back cushions off to get it through a door! I took a tape measure along to the showroom to measure the "hard" dimensions of the sofa bed to double check that the sofa bed could get into my home. 2) The New Malden showroom did not have the material I wanted (Drift Lime) on a sofa so I could not see it on a full sofa. Jimmy explained that this was because the choice of fabrics was greater than they had space in the showroom to display. The swatches were good to get a sense of the fabric, but it would be good to see a bigger sample. Some sofa shops have a big rail of fabrics on hangers so you can see what a big sample of each fabric looks like. Overall, a great experience. UPDATE 14/11/2022: DELIVERY EXPERIENCE My sofa order took just over the 8 weeks I'd been quoted for the sofa to arrive at the Sofology warehouse, but not too concerned about that. For the first delivery attempt that Sofology arranged my address did not go into their system properly because the name for my block of flats got removed from the delivery address. The delivery driver ended up five minutes away, but said he was unable to come and deliver to my flat because the address was not exactly correct, which was frustrating. I called Sofology back and they told me to call the New Malden store. The staff member I spoke to was very apologetic and helpful, understanding my issue and making sure to manually fix my address on the system. I also received good communication from Sofology central office to rearrange delivery. On the day of second delivery attempt I kept updated on when the delivery would happen on the app. The delivery staff carried my very heavy sofa bed up several flights of stairs to my flat and also had to negotiate parking because all of the spaces outside of my flat were occupied. They were professional and courteous, true heroes. The result is that I have my new sofa and I love it! I will post an update again in a few months to note how it has performed.”

“Had ordered a tap for click and collect but was inadvertently in a branch on the other side of Kingston. I was reluctant to drive over there on the hottest day on record so on the off chance called into the New Malden branch. Emily sorted it out very quickly for me and Netty was also very helpful. Great staff, great store and great aircon!”

“No wonder why do they have 5 stars! It was my first time to visit the staff(sorry I forgot to ask your name) was really decent and friendly at the same time, I would definitely re-visit when I need another treatment :)”

“Have walked past their beautiful shop front many times, but a few weeks ago finally found the time to go in. I was looking for a desk lamp, and found the perfect one for me amongst a real trove of lighting in the basement!”

“I have been ordering Xmas wreaths from Garage florals for over 2 years. Never disappointed.The order arrived promptly. Absolutely gorgeous looking Xmas wreath! Thank you so much ! You are the best:)”

“Fantastic as always. Great atmosphere and the haircuts ain't bad. Manage to hide my bald spot everytime.”

“Absolutely Love Magic Hands Salon. Magda as always have outdone herself. All ladies are very nice, the salon is clean and tidy. Everyone is always very professional and they are sticking to all the Covid rules which made me feel safe when I visited. I would recommend their services to every lady who look for quality and nicely spent time.”

“Really well stocked little shop, with very competitive prices.”

“A place where you can experience and purchase a variety of Korean products, such as various Korean foods, household items, and electronic devices. A place that captures the hearts of locals with K-Drama craze and posters of K-pop stars. A place where you can easily buy simple Korean food such as fresh kimbap~ A place where you can receive products purchased through online shopping through delivery service Be sure to visit! I am not responsible for overflowing market baskets. I bought vermicelli to make japchae(Korean cuisine).”

“I bought 6 bottles of prime from here a bit expensive but after all I like it a lot :)”

“Lovely store with very kind staff, good selection of drinks imported from korea”

“Fantastic Korean food shop. Massive assortment of original Koren food, vegetables, fresh (live) and frozen sea food. Number of ingredients are incredible. Whenever I come for shopping there is always avaliable space in car park at front (weekends).”

“Big shout out to Diana for being so accommodating with a returns from another branch. It’s great to see true “customer service” in action. Thank you!”

“Good Wilko. Better than the one in Kingston as their shelves are actually stacked full. Good prices on all sorts of household products.”

“Store quite big offering good range of fashion for all, as well as household/home items, seasonal goods, footwear. Free parking available in front of store. Self service booths on right hand side with device to detach security tags. Had to visit store after ordering online order, only to find one item had security tag which had not been removed, prior to delivering to me (photo included).”

“Great place, legit cinnamon buns and Swedish snacks.”

“Best hairshop in England ever Thursday morning I have got a perm at this hairshop absolutely perfect service and the quality was even better then perfect It’s because I’m from korea my standard would be quite high But artwork was sooo good and it was reasonable price this is the first and the only hair shop in England I satisfied and while my hair perm I could feel she is very warm hearted korean woman It took more then an hour for me to go to New malden But it was worth And I will go this place again and again”