Quality affordability in New Malden

“Warm welcome from the reception staff and vets - very knowledgeable and friendly. There are separate waiting areas for cats and dogs either side of the reception area. The only drawback is the parking restrictions (see attached photo for parking times provided by the vet practice) but between 9.30am and 4.30pm is fine.”

“Fast and good customer services, also refund purchase with no question asked.”

“EXCELLENT advice from Emil and the same great customer service today from Ross. They know a lot about beds and backs. Very happy that the new bed is coming. Should have done it years ago. Definitely recommend going here. It's a big decision. This is a good place to go.”

“Great price. Great quality. Can’t say any less. Great menu too.”

“We bought a bed from this store. Usman helped us with selecting of our bed by showing us lots of different mattresses. Ue was extremely knowledge and really took his time with us. This enabled us to buy with confidence.”

“I had a routine check up at New Malden Smiles on 29th Feb 20 and was so impressed with Varsheet and his professionalism. Varsheet doesn't rush appointments and takes time to examine my teeth, comparing against previous appointments on his sophisticated imagery system. He assessed all aspects of my mouth including teeth, gum and bone health and complete a full oral cancer screen as standard. I look forward to my follow up appointment in few weeks time to have a crown and filling done. Keep up the great work Varsheet & Manisha.”

“Excellent service provided for a dent repair and body work. Really affordable price as well. Highly recommended.”

“Purchase of mattress at New Malden branch. Very good service (Monika) all my options were explained in terms of the product, guarantees, delivery, etc, I was allowed to take my time and did not feel pressurised. It was a pleasant shopping experience”

“SALES EXPERIENCE: I had a really great sales experience at Sofology New Malden. I had two visits, the first to check out the sofas and then the second to actually make my purchase. Both times I appreciated the staff's friendly welcome, balancing attentiveness as well as giving us space to consider our purchase when we needed it. It was much better than a nearby furniture store which had very pushy sales staff who put us off immediately. On our second visit to make the purchase we were helped by Jimmy who was friendly and did everything for us, demonstrating how the sofa bed we were interested in worked and also demonstrating an alternative sofa bed so we knew all our options. He was knowledgeable answering all our questions on fabric and cushion materials. Finally he took us through optional add ons and our financing options all the way to a successful purchase. All the while he listened to our requirements and made us feel like valued customers and we appreciated the time he spent with us. He advised us that the lead time on the sofa we were interested in was under 8 weeks, so I will reserve judgement on the final product until it actually arrives! For constructive feedback, I had two minor gripes. 1) Sofology's website does not give the detailed dimensions of the products that you need to know for whether you can get the sofa into your home. For example, the dimensions on the website give the height of the sofa including back cushions, but you can, of course, take the back cushions off to get it through a door! I took a tape measure along to the showroom to measure the "hard" dimensions of the sofa bed to double check that the sofa bed could get into my home. 2) The New Malden showroom did not have the material I wanted (Drift Lime) on a sofa so I could not see it on a full sofa. Jimmy explained that this was because the choice of fabrics was greater than they had space in the showroom to display. The swatches were good to get a sense of the fabric, but it would be good to see a bigger sample. Some sofa shops have a big rail of fabrics on hangers so you can see what a big sample of each fabric looks like. Overall, a great experience. UPDATE 14/11/2022: DELIVERY EXPERIENCE My sofa order took just over the 8 weeks I'd been quoted for the sofa to arrive at the Sofology warehouse, but not too concerned about that. For the first delivery attempt that Sofology arranged my address did not go into their system properly because the name for my block of flats got removed from the delivery address. The delivery driver ended up five minutes away, but said he was unable to come and deliver to my flat because the address was not exactly correct, which was frustrating. I called Sofology back and they told me to call the New Malden store. The staff member I spoke to was very apologetic and helpful, understanding my issue and making sure to manually fix my address on the system. I also received good communication from Sofology central office to rearrange delivery. On the day of second delivery attempt I kept updated on when the delivery would happen on the app. The delivery staff carried my very heavy sofa bed up several flights of stairs to my flat and also had to negotiate parking because all of the spaces outside of my flat were occupied. They were professional and courteous, true heroes. The result is that I have my new sofa and I love it! I will post an update again in a few months to note how it has performed.”

“Great service. Controller greeted me and was very polite. Driver turned up on time and was understanding about cash point not working. Normally drivers leave if you don't have cash, even when not your fault. He was accommodating and patient in stopping at next cash point. Thank you for a service very well delivered. Definitely be using again. Highly recommended.”

“Used few of their Accommodation. Clean and cheap en-suite rooms! Specially Six Bells in Albert road Kingston is just a stone throw from the Town Centre!! Highly recommendable. Simon Lodge”

“New Malden Taxi Minicab Cars is providing comfortable,fast and economic cab services with low fare.”

“Very friendly staff and a good range of Indian ingredients, as well as the usual items you'd expect.”

“Outstanding service from this guy was in time polite worked hard in the rain and never complained and gave me a very very fair price compared to some local garages. All work completed on my drive at home so I could carry on working highly recommended thank you.”

“No wonder why do they have 5 stars! It was my first time to visit the staff(sorry I forgot to ask your name) was really decent and friendly at the same time, I would definitely re-visit when I need another treatment :)”

“Amazing little hair salon! I've tried a few hair salons around Soho that cut East Asian hairstyles, but none were as good as Tovi. Tovi's really attentive, he listens to the customer's wishes and checks several times during the hair cutting process to confirm if the length and thickness is as desired. He does both male and female haircuts well too. Tovi and his wife (I think) are both really friendly and welcoming (which I can't say for other Asian salons I've been to). I'll definitely come back for future haircuts.”

“Chamberlain's did a fantastic job with my elderly Ford Focus. The job took much longer than anticipated, but I was updated daily by Matthew with regard to progress and costings. They even lent me a car for the weekend! Many thanks - highly recommended.”

“I was originally quoted over £500 by a local garage to repair the blower motor and wiring harness in my VW van, however Adeem was able to make a very simple repair within just over an hour and save me more than £400! Great communication and service. Highly recommended!”

“So pleased with the quality of work that has restored my car to its former pristine condition.Thank you so much.”

“We have bought three rental properties through Grace Miller and I have to say they are by far the best estate agent we have ever dealt with. For each flat they kept us informed and reassured throughout the process and made sure everything stayed on track. They also now let and manage all three properties for us. Chris Brewer handles everything effortlessly, taking whatever issues come up in his stride and always providing sensible, pragmatic advice. All three flats are in buildings managed by Grace Miller's block management department and the service from them is just as good. Responsive, efficient and highly professional. In all our dealings with Grace Miller we have been thoroughly impressed by their knowledge, efficiency and expertise throughout and we cannot recommend them highly enough.”

“My carpets were dirtier than I thought. I am so glad that this company was recommended to me. The area rug cleaning was excellent and didn't break the bank!”

“I was recommended this place and it did not disappoint! We got the whole chicken (half signature fried and half spicy glazed) with a side of chips and Soju! The chicken was delicious! The service was great, very friendly staff! Service was a little slow but I believe it’s because we arrived just before they closed for lunch!”

“The t-shirt I ordered was a true size and of decent quality.”