Pools for relaxation in West Drayton

“A fantastic little club to enjoy a drink with friends”

“Well placed hotel, we didn't stay in the apartments. Lots of parking - discounted rate if ur staying here. V friendly staff. Choice of eateries and food mainly good. Breakfast choice is exceptional!”

“Lovely place for walks with a dog (or someone else) not too busy too. There are some mosquitoes here, low flying planes and the entrance to the car park is very narrow. But 5* in general”

“Excellent staff, great bar, rooms are very comfortable. Really recommend it for business meetings. Shuttle bus to and from the airport. Great time there. If you need to go in city center its is convenient to catch the underground at the nearest underground station, easily reachable with a bus, you save a lot of time if you compare to go back to airport and catch there the underground. We just had a one night stay flying into and then out of Heathrow. We took the free bus there from the airport and it was about a 30 minute ride from Heathrow. The hotel is clean and modern, very typical Novotel property. They do have a nice bar for snacks and breakfast plus a full service restaurant. The service in the restaurant is great and the food is very good Italian. Clean, spacious room with full amenities. Very good restaurant, though it used to be small and intimate with lots of ambiance, and has been expanded and a bit too modern. Great hotel stay near airport. Good bus service from airport. Stayed here as most people do I imagine to be close to the airport before flying early the next day. Was a bit troublesome to get to - would have been better if walking distance from the airport - but when we got there we had a very nice meal in the Italian restaurant. Went for a swim afterwards, Room was good, very nice bathroom and shower, nice TV and comfy bed (but pillows too soft and no choice to change them). Would certainly go back if needing an overnighter. Stayed for a couple of days at this property while working with a client. The staff here was outstanding. You expect helpful and courteous, but there was an extra level of helpfulness and kindness to the service provided. We used the business conference services and for a very reasonable price, we had opening coffee/tea service, two catered breaks and a hot buffet lunch - all served in a very, very creative and appealing manner. The level of service from the business services team was superb, even paying attention to when we took breaks to ensure that a meal was shifted if needed. I would love to replicate this property and what they are doing in other locations!”

“This is the second time we stayed. The first time there were some issues, the second time the staff made sure everything was perfect. Rooms are very good standard and extremely clean. The breakfast in the morning was delicious and a lot of choice. The spa was great, the children had amazing time in the pool, we had a chance to enjoy a lovely steam room, hot tube and sauna. The water in the pools is perfect temperature too. A big thank you to Alvaro for making sure everything was perfect for us. We are really happy that we could do our weekend again, the stay was amazing.”

“Loved every bit of this hotel. Most importantly the distance to my international terminal and access to public transport. I would also like to commend the customer service staff who attended to me (Sara). Excellent service, polite and friendly. She should be commended. The buffet breakfast option, is amazing I would recommend. The staff was exceptional. The only challenge was, I couldn't not cast from my phone to the TV. I would highly recommend this hotel. Great value for money.”

“My 5 stars is purely for Raza at concierge who helps every time I have ever popped in, I have never heard a bad thing about him and only deal with him when I can as I know things will get done.”