Pet style in Banstead

“I was disappointed that there was no lift, as women travelling alone are always put on the top floor for some reason. My room was also the first one from the stairs. Fortunately I was only disturbed but one group of people shouting along the corridor. My main complaint, though, was the freezing cold water coming from the shower. When I mentioned this to the receptionist as I left, she told me I should have informed reception. When I said I'm not sure how when I was in the shower, she just said "oh". Update to previous review: I stayed here last weekend and it felt completely different to last time. The day before I arrived, one of the receptionists, Megan, rang to check if there was anything in particular that I required for my room. I have been staying in Premier Inns for years and have stayed in loads of them and this has never happened before. She asked if I was coming for a special occasion and I mentioned it was my birthday the previous day and that I was visiting my daughter. When I arrived in my room, I found a box of chocolates, a can of lager and a small bottle of sparkling wine, along with a card and birthday message from the hotel. I thought this was such a lovely thing to do. Megan deserves a special mention because she was extremely friendly and helpful during my stay.”