Pet care advice pets and the city in Welling

“My wife Karen and I have been recommended to take our Golden Retriever to see Philippa by our orthopaedic vet to have physiotherapy with her because of a very unusual and rare condition he has which Philippa is very knowledgeable of and will be able to help us. We have spoken to her twice. We were anxious and upset but she completely put our minds at rest by explaining to us calmly and what to do up to my appointment and not to worry and she has been so kind and helpful and superbly knowledgeable about his condition. Philippa took so much time to explain to us what our gorgeous boy has and we have every confidence going to visit her. We would have no hesitation in recommending her to anyone who needs to go to Active Pets she also has a lovely receptionist, Hope, who was so kind and helpful also. As We all know when our pets are unwell it is very upsetting but to be able to speak and see someone who is professional, kind and caring is a huge relief. We are 100 per cent confident she will help us and she comes highly recommended from a top orthopaedic surgeon who we have known and trusted for decades.”

“Abdul was amazing and helped answer all of my questions no matter what they was. He helped me find my perfect bird who is amazingly tame and so happy and playful. I’m so happy with the service and will continue to use the shop. I know I can contact and ask for help if needed at any point even after purchase, nothing is ever a problem!”

“I don’t know what we would have done if we hadn’t found Kerry’s Pets. Kerry takes such great care of our rabbit Peter and has also been there for us for advice and support as we have gone through life changes. Kerry is great with the animals and treats them like her own. It’s a truly lovely place for your rabbit to go on holiday.”

“Mans Best Friend Kensington & Chelsea Doggy Daycare is beyond brilliant. I have been bragging at the local dog park about Emma and her amazing team of doggy carers!! My little frenchie “lulu” has been attending since she was 4 months old - it has helped her so much in terms of socialisation, positive behaviours, and stimulation!! Jake is her favourite human who collects her and brings her home each day & who she goes to for cuddles as often as possible!! Highly recommend this daycare (& I did a ton of research & trials before I chose these super dog heroes!).”

“Great people.. they look after the animals very well and have never let us down”

“Helpful, smiley welcome as you come in, that is what first impressed me about Carters in Pinner. They do go out of their way to help you and advice where you can go if they can not help for any reason. The fact that they remember you and family members that are not longer with us is a sign of how caring and engaged they are with their customers. First class service all the way.”

“They bring the heavy cat litter bags out to your car, which is helpful, especially if you have a bad back!”

“I cannot recommend this place enough! Michelle and Paul are amazing! So knowledgeable and fantastic with our kids! They make us feel so welcome every time we step into the shop. We have brought a tortoise, an axolotl and a bearded dragon from them and would never go anywhere else to buy a reptile! They really care about the animals they have and sell and it really shows. I took my mother in law in the shop with me the other day and she also said to me about how she loved it and how fantastic it was! Go and see for yourself. You definitely won't regret it!”

“Perfect stroller for my dog with mobility problems. Arrived in two days and excellent customer service. Highly recommend. Thank you!”

“Super friendly staff, always accomodating, especially with dog friends. Great range of healthy, natural pet food and treats. If our dog could give a review he would rate 6/5”

“The team here are so friendly and helpful! We will only support buying products from this store for our dog. Jamie is a true gem of a person and gives great advice.”

“Can not praise this place high enough. Perfect service every-time. Excellent in-house grooming too! My boy looks like a million dollars and the price was amazing! Highly recommend x”

“Debbie is very welcoming and very knowledgeable. The shop is packed to the rafters and has a vast array of 'stuff' for many kinds of animals. Debbie leaves no stone unturned to help her customers and always has time for every single one, human or dog. I have moved and now travel 8 miles to get to this shop because it's so good.”

“Emily was so nice to our boys George & Ricky! Highly recommend”

“I would not hesitate to let sherry board my dog. At the moment she goes to playgroup for dogs one morning a week, and she loves it. Sherry is a very kind and responsible person, and I feel completely at ease leaving my dog with her. The play area is completely fenced in, and perfectly safe. I highly recommend cherished pets of Brentwood”

“Olivia was amazing, highly recommend !! Cody was very anxious arriving but throughout the groom Olivia kept Cody very calm and even managed to clip his claws which only the vet has been able to do for the last few years. Will definitely be returning :)”

“Went for my booster CV-19 vaccine today, excellent reception, no queue, seen immediately, in and out in around 15 mins, brilliant, efficient and polite staff, highly recommend, 5 Stars!”

“Μy experience at the pharmacy was short but very meaningful as I had the pleasure of meeting Kamal. First of all, the pharmacy is a great health structure that will be an example for other health scientists. I have found that the way he approaches health issues through functional medicine is particularly effective, as he deals with the root of the problems and is not satisfied with soothing the symptoms. Keep up the good work!”

“I only recently discovered this place but ever since I have, I’ve made it a regular stop in my evening journey. It’s very big and offers a wide selection of cat treats and catnip toys. The staff are very friendly and constantly ask if you need any help, which is always nice, and there’s lots of other things like cat litter, cat beds and scratching posts. Definitely an improvement from the prior corner shop that existed in the space and I would recommend to anyone with any pet.”

“It's a fantastic pet shop run by caring people, who are kind, and compassionate. Thank you for being fab.”

“Shopped in Richmond Pets Corner yesterday and had excellent customer service (as usual). The phrase goes ‘the customer is always right’ and I can tell you that certainly is not the case after what I witnessed. Unfortunately I was in the shop at the same time the poor workers had to deal with a very rude customer. I had a feeling she would write a bad review as she clearly didn’t get her way. People tend to go out of their way to write a bad one if any, so I thought I’d come to write a good, honest one. Despite talking to a particular girl with utter rudeness and degrading her publicly, the worker remained calm, polite and completely professional. No one should have to deal with abuse like that when they are just trying to do their job. I don’t think I could have remained so calm and still be willing to help the customer and resolve her issue. It sounds like that customer won’t be shopping there again and I’m pleased about that for the sake of the lovely staff in there. Keep doing the great job you always do and don’t let these petty people upset you. You certainly have a lifelong customer here.”

“I attended on 4 July 2021 and I cannot think of anything negative to say about this place. It was extremely neat and the member of staff was lovely. I recommend this place 100%. ***I attended this shop again in March 2022. The young male member of staff was really kind and polite. He made a good effort to engage in a conversation and took an interest.***”

“Everyone in the store made me and my bunny feel super welcomed. I was looking for a harness for my bunny and they happily helped me find the perfect one for her even fitting it on her. They had a wide range of section for rabbit which was amazing. But the best thing about the store are the amazing people who work there. One of the best customer service I have received. My bunny and I had a lovely day out in the park.”

“Very friendly staff nice pet shop very knowledgeable will definitely go there again when I need some things for my cat”

“My wife has horse so all that you need is in this place, but I'm proper into carp fishing and jack frost have been selling bait so bang on for me also”

“Wonderful pet shop that sells food that is actually good for our pets. Friendly helpful staff and service Worth traveling to, although they do deliver. Great shop, i wouldn't go anywhere else, (except for the other branch in Leigh on Sea)”

“My dog had a lovely haircut here and enjoyed the fuss made over him. Lovely friendly affordable service. 10/10”

“A great locally run business. I get everything I need for my dog there. All the staff are helpful and very friendly.”

“An Aladdin's cave for pets. I love the floor to ceiling stock, all beautifully displayed. The staff are very helpful and I was able to purchase the perfect car harness for my dog. If they don't have it, they'll get it for you.”

“Sadie was very happy and came out looking beautiful. Sauna was very welcoming and Megan was friendly and listened to what I wanted. Will definitely use again”