Crowne Plaza London - Heathrow, an IHG Hotel

"It's a nice and clean Hotel, with the best and most respectful staff ever, also they have a delicious meal with the Indian staff."

"When we think hotel most of us think a place to sleep and recharge for whatever awaits us in our waking time, well let me assure you that in all the hotels, lodges, cottages etc I have stayed in absolutely nothing compares to the quality of sleep I experienced here at Crowne Plaza Hotel! Thank you for that! The hotel is a little dated in decor but is currently undergoing MAJOR refurbishment which will include every single room in this establishment so be patient and I believe this hotel will be a major contender in the Heathrow area. The staff here are all very professional and helpful and do what it takes to make your stay as easy and relaxed as can be. Food is top quality with generous portions and competitively priced for the area. I look forward to revisiting in time to see the progress with the refurbishment."

"My wife and I stayed here the night before our flight back to the US. Some here have mentioned that the hotel is a little dated. That may be so, but in my view it is an excellent hotel. The room was large and clean, the furniture was comfortable, and most importantly to me, the room was very quiet. Some newer hotels don't provide the soundproofing that older buildings have. The restaurant and bar staff were friendly and efficient. The dinner menu was excellent, and the quality of the food and service were second to none in this price point. Ingress and egress to the parking lot were easy, and there was ample parking. Although there was a fee to park, it was less than some nearby hotels. All in all, I would recommend this hotel to other travelers. And I certainly intend to stay there the next time I'm at Heathrow."

"After our flight was cancelled and we were given a new flight the next day, we were kindly given a hotel room at the Crowne Plaza including transfers to and from the airport. The hotel room we were given was large with two double beds, which was nice but I felt could've been given to a family who may have needed it more. The facilities were clean and the extra amenities were nice. We were allowed free dinners and breakfasts each to go with our room due to the inconvenience of our flight. The dinner buffet was reasonable but there was no labelling for nutritional information. As someone who has to eat carefully and relies on vegan and gluten/dairy-free food, I was sorely disappointed as the only thing I could really eat was potatoes. The desserts looked lovely but there definitely weren't any gluten/dairy-free options. The breakfast in the morning was quite busy as there were many others who had been re-booked to different flights, this meant the food was quite minimal. I was able to have a few pastries and my partner had more of a variety. The available drinks were good, we were able to have hot chocolates and teas that were okay. Overall, the stay was pleasant and highly convenient when we had an unexpected cancellation of our flight."

"This is the second time we stayed. The first time there were some issues, the second time the staff made sure everything was perfect. Rooms are very good standard and extremely clean. The breakfast in the morning was delicious and a lot of choice. The spa was great, the children had amazing time in the pool, we had a chance to enjoy a lovely steam room, hot tube and sauna. The water in the pools is perfect temperature too. A big thank you to Alvaro for making sure everything was perfect for us. We are really happy that we could do our weekend again, the stay was amazing."