Dreams Epsom

"Would highly recommend this store. Had fantastic service and staff went out of their way to assist and deal with all my needs."

"Placed an order of one bunk bed and a double bed and paid for them had to wait few weeks for delivery but on the day nothing showed up. Got in contact to find out why my two beds never arrived and was told I didn't place an order. Had to go through the aggro and Dug out all paperwork/emails to prove I did Dreams then realised their error and gave me what was supposed to be £100 of in store vouchers. I Went to use the vouchers only to be told they were not valid which was humiliating and a total waste of time the staff in store did not want to make any effort to determine what had happened. I had to wait an additional 4 weeks or more for my beds to be delivered which meant me and my family sleeping on the floor we also never actually received the vouchers Dreams said they would give me even after getting in contact with Dreams. I would never return to this branch or Dreams in general, I ensure I tell as many people as possible about my awful experience."

"I would say good service, mattresses are an the higher price side. They are no 100 pound mattresses or frames which is not ideal. I would say staff seems friendly. They do some sort of scan where they put you on a bed and it suggests what type of mattress will be suited for you. Probably best to just buy the mattress and look elsewhere for frames as the selection is limited."

"Very well looked after, all details comprehensively explained, guided through all the options and quickly enabled to make a decision. Sale processed very proficiently, delivery arranged, left the store very satisfied."

"Staff very friendly but haven't been able to use mattress yet as fumes from chemical treatment too strong. Having to sleep on the floor instead, not very good for me at age 71. 2 nights already and counting... they failed to warn me. Wouldn't have bought it if I'd known. The delivery men told me after they'd unwrapped it and put it on my bed, so can't return it in its wrapping, a condition of their returns policy!"