Delivery in New Malden

“Legend. Thank you Robert Rosen and the rest of the team for all your help this morning. What incredible customer service bright and early on a Saturday morning. We will back!!”

“EXCELLENT advice from Emil and the same great customer service today from Ross. They know a lot about beds and backs. Very happy that the new bed is coming. Should have done it years ago. Definitely recommend going here. It's a big decision. This is a good place to go.”

“Great price. Great quality. Can’t say any less. Great menu too.”

“We bought a bed from this store. Usman helped us with selecting of our bed by showing us lots of different mattresses. Ue was extremely knowledge and really took his time with us. This enabled us to buy with confidence.”

“good food, fresh tasty naan. customer service top tier”

“Always comes fresh and piping hot delivered by friendly staff. Great offers all the time, too! Thanks guys!”

“More cafe than restaurant experience, however the food is wonderful. All the Dosas are so tasty, tandoori chicken was beautifully presented. Best of all was the Kadai Paneer curry with it's lovely thick rich curry sauce, this always varies in quality but this was the best yet! Please don't change it!”

“SALES EXPERIENCE: I had a really great sales experience at Sofology New Malden. I had two visits, the first to check out the sofas and then the second to actually make my purchase. Both times I appreciated the staff's friendly welcome, balancing attentiveness as well as giving us space to consider our purchase when we needed it. It was much better than a nearby furniture store which had very pushy sales staff who put us off immediately. On our second visit to make the purchase we were helped by Jimmy who was friendly and did everything for us, demonstrating how the sofa bed we were interested in worked and also demonstrating an alternative sofa bed so we knew all our options. He was knowledgeable answering all our questions on fabric and cushion materials. Finally he took us through optional add ons and our financing options all the way to a successful purchase. All the while he listened to our requirements and made us feel like valued customers and we appreciated the time he spent with us. He advised us that the lead time on the sofa we were interested in was under 8 weeks, so I will reserve judgement on the final product until it actually arrives! For constructive feedback, I had two minor gripes. 1) Sofology's website does not give the detailed dimensions of the products that you need to know for whether you can get the sofa into your home. For example, the dimensions on the website give the height of the sofa including back cushions, but you can, of course, take the back cushions off to get it through a door! I took a tape measure along to the showroom to measure the "hard" dimensions of the sofa bed to double check that the sofa bed could get into my home. 2) The New Malden showroom did not have the material I wanted (Drift Lime) on a sofa so I could not see it on a full sofa. Jimmy explained that this was because the choice of fabrics was greater than they had space in the showroom to display. The swatches were good to get a sense of the fabric, but it would be good to see a bigger sample. Some sofa shops have a big rail of fabrics on hangers so you can see what a big sample of each fabric looks like. Overall, a great experience. UPDATE 14/11/2022: DELIVERY EXPERIENCE My sofa order took just over the 8 weeks I'd been quoted for the sofa to arrive at the Sofology warehouse, but not too concerned about that. For the first delivery attempt that Sofology arranged my address did not go into their system properly because the name for my block of flats got removed from the delivery address. The delivery driver ended up five minutes away, but said he was unable to come and deliver to my flat because the address was not exactly correct, which was frustrating. I called Sofology back and they told me to call the New Malden store. The staff member I spoke to was very apologetic and helpful, understanding my issue and making sure to manually fix my address on the system. I also received good communication from Sofology central office to rearrange delivery. On the day of second delivery attempt I kept updated on when the delivery would happen on the app. The delivery staff carried my very heavy sofa bed up several flights of stairs to my flat and also had to negotiate parking because all of the spaces outside of my flat were occupied. They were professional and courteous, true heroes. The result is that I have my new sofa and I love it! I will post an update again in a few months to note how it has performed.”

“I can only say that all the staff there work really hard. I had the pleasure to meet Ashley, Mo, Hamid and Suresh and they are all fantastic people which always go the extra mile in helping their customers.”

“Good”

“I am really grateful to Nikki for the smooth process of arranging flowers for a family funeral. At a hard time, she was kind and helpful from the start, well connected with local funeral directors, and made the process very simple. The flowers were beautiful. I would definitely recommend Nikki for any floral arrangements you need.”

“I have been ordering Xmas wreaths from Garage florals for over 2 years. Never disappointed.The order arrived promptly. Absolutely gorgeous looking Xmas wreath! Thank you so much ! You are the best:)”

“Love this place... Great food and great portions however not to cheap. It has amazing food like pho and spring rolls that are just amazing. Also,the staff are extremely nice and helpful. Would definitely recommend.”

“Great salads, sandwiches, gelato, sorbet and coffee. Nice delicatessen selection of Italian meats pasta, biscuits and cheeses. Quietly situated off New Malden High Street. A great place to sit relax and have a natter, either inside or out.”

“the food was delicious and tasty, the place is really cool and the service is excellent! I will definitely come back more often”

“We’ve been looking for a great sushi restaurant since we moved to London from the US 7 months ago and now we’ve found it! Nori was excellent with good portions, good prices and great service. Glad we found a new favorite restaurant Look for the sign above the drive/alley and take the stairs up one floor. You won’t be disappointed”

“Real charcoal Chinese BBQ with delicious lamb, beef, chicken skewers, and one of the best Korean rice sausage soups in New malden.”

“I really like the food here, especially the noodle dishes and the Dumplings which are both made in house. Food is always made fresh when you order it. The portion sizes are huge as well hence good value for money. My favourite is the braised beef noodle soup, try it out!”

“Lovely small family run restaurant. The food came out quickly, so fresh and crispy. Everything seasoned perfectly. If only Imome wasn't so far from Manchester I'd dine here regularly for sure!”

“They gave me a ring to apologise for the delay which was appreciated, and it all arrived well within the JustEat timeframe anyway so there was no need to apologise. The food is very tasty indeed, and I have been given a mountain of food that will easily last 2-3 meals for just over £20. 5 stars”

“Very friendly staff, lovely food at reasonable prices.”

“Super cute café with lovely and friendly staff. Great food at an amazing value and the latte is a personal favourite!”

“Best korean restaurant I have ever been. Everything was fresh, tasty and authentic. ❤️”

“Best Nasi Goreng EVER! Don't forget to order it with the fried egg on top”

“Top food friendly staff and comfortable”

“Great tasting cafe food and great value.”