Holiday Inn Louisville Downtown, an IHG Hotel

"As we walked in to check in, Wanda greeted us almost immediately. We learned she is the general manager of the hotel. She was absolutely amazing. Diana, who checked us in, was equally as cordial and inviting. Wanda was kind enough to give us a preview of the hotel and let us know some locations of where to visit. Couldn’t ask for a better experience in New Years Eve. Thanks again Wanda and Diana."

"I stay in a lot of IHG hotels (points) and they're normally pretty decent, but this one is not up to standards, despite looking relatively new. Stay elsewhere. I'm a rewards member at IHG and like someone else said, frequently you'll get an upgrade, but not here. First warning, the front doors wouldn't open and the clerk had to buzz us in. The clerk seemed annoyed that we were checking in, and asked us how many keys we wanted. We asked for two. She gave us one key. Then we go up to the room and one of the two elevators is broken, so it takes forever and there's crowd because everyone is checking in, going to the gym, leaving, etc. There's a dog barking alone in a room on one of the floors. (I didn't know it was pet-friendly, wouldn't have stayed here if I'd known that.) There's an ENORMOUS stain on the carpet outside of the elevator on the third floor, it looks like something died. The room is fine, but the people checking in across the hall had been given a key to a room that had someone else's stuff in it already!! WHAT. Also: You only get one bar of soap so you have to move the bar of soap from the shower to the sink and back again. The lotion and shampoo had both been used already. I just think, you know. They can do better. There's an Aloft down the street that's probably better."

"Didn't particularly like the location but I chose it so I can't complain too much. Front desk staff was great. Room itself was mediocre. It was clean quick is a definite plus!!! Smoke detector was dangling from the ceiling. Flooring was messed up and we kept stepping on the sticky glue. Bed was not comfortable."

"I stayed here while my father was in the hospital. It was close to the hospital and easy to get to and from. Lena & Jay were so helpful. When my father has to go back next year I plan on staying there again. The room was clean and the bed was comfortable."

"The hotel was located near a venue where I attended 2 days of meetings. The staff were very cordial and friendly, especially recognizing Veteran's Day. My room was very small and located on the ground floor with large windows to the street on one side and a parking area on the other. The hotel itself has been updated even though in an old building. The location is great if you are doing anything downtown."