Hy-Vee Pharmacy

"I’ve never had any problems. Everyone is helpful and informative."

"Disappointing/frustrating Experience with Immunization Documentation I recently received both the Covid and flu vaccines at this pharmacy on Oct 13, 2023. Unfortunately, when I inquired about the documentation, the manager was dismissive and in total denial. Despite having received the vaccines, I was falsely accused of not having received them—a frustrating experience that felt like gaslighting. It's disheartening to be treated unfairly as a customer. Regrettably, this experience has led me to reconsider my patronage."

"I think it’s very poor customer service that the pharmacy person cannot tell me a general timeframe of when my med would be delivered to the house. I asked if it would be delivered by noon and the person said they cannot give any type of timeframe. the medication is time sensitive for the situation. That being said, I could not use the delivery service. When I called the pharmacy to ask about delivery, they wanted to rush me off the phone and simply said that they did not have the prescription from the doctor. My doctors office told me they sent it at 11:30 this Morning. Before the Pharmacy technician hung up, I had to raise my voice so that they knew I had a question about the delivery once they have the prescription. Apparently, there was a technical error in the transmission of the prescription. I mentioned this difficult phone call conversation with as It is not the first time That the pharmacy technician has rushed to get me off the phone Without being helpful. On another occasion, the pharmacy person on the phone Wanted me to transfer all my medication’s from another pharmacy by using the app. Transfer of an entire families pres Prescriptions is not practical and any other time I had transferred, the technician was able to do it on their end. As far as I know, the app asked you to Enter each prescription one by one. I look forward to a helpful smile on the phone in future service from your pharmacy."

"We've used this hyvee pharmacy maybe 5 times and every time has been awful. Every employee is apparently trained on how to talk down to their customers. Each time we've picked up a prescription we've felt like absolute burden for making them do any type of work. We've had numerous issues mainly being the employee and pharmacist didn't want to be bothered or go an extra inch to help. We've been filling prescriptions at your other hyvee for 10+ years they have always been AMAZING and have great customer service. We switched to be closer to home. I hope we don't ever have to visit again."

"Drive through closes 1 hour before pharmacy hours end (currently). Always very busy and understaffed but friendly and professional. Average waits btwn 10-20 mins in my experience. Good prices using GoodRx keep me coming back, despite the anxiety-producing parking lot and overcrowded store."