Indiana-American Water Co

"I’m not sure why I would even have to ask an American Water work crew not to park on my grass or not to obstruct my view coming out of my driveway but this is the case. Even after calling American Water, the local police, the worker refuses to move vehicle off my grass and from blocking view of traffic when navigating to exit my driveway."

"One of the worst companies I've ever had the displeasure of working with; if I could give them 0 stars I would. Have had issues from the beginning. Set up my account to my new address, paid the set-up fee and then was not billed for over a year and bills were, instead, sent to the previous tennant, accumulating over $700 in backbilling, when I was given a shutoff date for that bill and was trying to figure out payment, the person over the phone repetedly told me that /I/ needed to be "more responsible" for bills they never sent me or contacted me about, which in my opinion is ridiculously unprofessional to speak to your customers as such. They repeated how there were other methods of payment that I should've used; if anyone has tried to use their online portal they're probably aware of how completely nonfunctional it actually is, none of my payments work unless I call them to pay over the phone. They also told me that I had set up paperless billing, which is absolutely not true, as when I set up the account I put my new address on file for paper bills to be sent to. I have been paying backlogged bills for them for the past 2 years because of all of these issues. I received a shutoff notice less than a month after paying them over $400 of backpayments, when I asked where the bills were being sent they gave me an address that I have not used or lived at in over 3 years despite the fact that (after much struggle setting up my account properly) they HAVE sent me bills to my current address before. It's ridiculous that people are forced to use this company considering how many glaring issues it consistently has."

"THE worst service ever. Their office is not open to public/costumers. You have to call everytime you need something done. I'm a builder/flipper and everytime I call I'm redirected or helped by someone who doesn't know what they're doing. I'm being charged "delivery service" to a VACANT house where no water is being used. When the house is vacant they wanted me to be there ALL DAY waiting for the technician to come and they don't know what time he'll be there. I always ask to be called ahead of arrival because I can't lose all those hours there. Sometimes they call, sometimes they Don't. I just wish the got better on EVERYTHING"

"I am a builder. I called and set up a new service request when we started construction. I paid the fees. I have tried to contact them consistently for nearly 6 months and am either redirected or told they are coming any day now to hook up service. We are now at the point of landscape and still have no water. I am out of options and the clients may not be able to move into their home if we don't get water in the next couple weeks. What a joke! Apparently, that's what you get with a monopoly. They don't care and they make no attempt to do their jobs."

"Get it together Indiana American Water. Automated system did not work, then when I requested to speak with an actual person, the service rep was having issues with the scheduling system. When the system finally worked, they give you a 6 hour timeframe to come and check the meter. Or, I could wait 3 months for an appt. with a 3 hour window. First time calling your company, and hopefully the last time…30 minutes of my life I’ll never get back."