Americas Best Value Inn & Suites Waukegan Gurnee

"Worst hotel ever. Attended a get together in Waukegan..We live in Chicago. Read the reviews and it was WORST. Rooms are filled with dust. Electrical outlets expose 4all to see. Bed smelled like old urine..Room smelled of old smoke- urine and funk. No need to clean- hotel needs to be torn down. Manager is a racist- he hates Latinos Blacks.Worse manager ever of that dump..Took a walk one day to the rooms in the back. Housekeeper was cleanings- nice lady.I threw up in my mouth..Worse than my roo.m- funk of the room made me sick- forever smoke- saw the dirt in the air.Who in thr right mind would stay here in these rooms.Manager has to be nasty for advertisering these rooms to rent. A/C was filled with dust- funk as I turned A/C on and dust came out. Dusk in every corner plus the window had nt been cleaned in years..Ladies of the evening toss tricks here. Was there for 4days- worst 4days of life. Manager and his family lives here in this filthy dump. Manager is a mean man..Saw his wife with black eyes. Do not stay here- u will regret and thank me later"

"I wish there was any option less than 1 star because these guys don’t even deserve any. I was sent up here for a month’s school and while I was doing my bookings on DTS, the Navy Lodge and NGIS didn’t show up with the implication that they might be booked already at the time. This hotel popped up as the first recommendation on DTS including other hotel out in town. I chose it since it seemed to appear the closest to base. Upon arrival I was sent to a dirty room with food left overs in the drawer next to the bed. No refrigerator in the room and dirt everywhere. I requested for another room and it wasn’t any better( dust everywhere). They charged me for 8 days, and I checked out after the 6days and these people didn’t give me back my full refund. There was no complementary breakfast like they claim. The towels weren’t properly cleaned. Housekeeping just barge into my room without knocking at all since they have their own key. The craziest part was that they put bed sheets on the floor to clean water leaking from the ceiling which is a health risk. I was sick emotionally, psychologically and physically the whole time I spent in that hotel. I finally got me a reservation at the Navy lodge and moved out. DON’T EVER BOOK THIS PLACE !!!!!"

"You get what you pay for, I guess. Don't be distracted by the cheap price. Allergies immediately flare up within the first hour for my wife and myself (I don't have frequent allergies) unsanitary bed frames, sheets, floors and walls. Structure issues with closet doors and front door to room. Fire department walked in room for whatever reason with no effort due to door frame unsecured. After complaining about conditions, we were offered another room which we accepted. This one being worse than the last. Wall sockets exposed, missing sheets and pillows and what appeared to be adult fluids sprayed across the floor and still visible as well as a large stain that hopefully was liquid food. We were told we had to wait until after 2pm to check in for cleaning purposes or be charged an early fee of $40. Didn't know they charged extra to clean our room before we checked in. Glad we waited. After ending up paying for a full night stay for being there about 1 1/2 hours we book else where that was a little more but well worth the extra cost. Customer service was pleasant and had no issue with the staff as they tried to rectify the issue but with bad conditions and unknown room conditions he was at a disadvantage from the start."

"We came for our son-in-laws Navy boot camp graduation. Richard checked us in and he was very nice. We needed extra blankets and pillow and he did not hesitate to get them for us. We spoke to several front desk employees while we were there and they were just as nice and helpful. They all had very good attitudes and joked with us. After reading the reviews I was a little worried about this motel. But I was very pleased with our stay. The beds were comfortable and the room was clean. Trust me when I say I am a very picky guest and pay attention to detail. I work in a motel in Canaan Valley,WV and I would not stay in a motel that I felt was not safe and not clean. The staff treated my family and me just as I treat my guests!!!!"

"We attempted to stay at this hotel based on the "nearby hotels for Navy graduation". This is one of the worst hotel's I've ever attempted to stay in. Lobby is dirty and outdated. While the hotel staff were very pleasant the rooms were disgusting! The air conditioning unit looked as if someone ripped it apart and vomited into it. There was a hole in the carpet, the toilet was barely attached and the linens had hair within the "made" bed. We prompted checked out and lost our money for the first day. Don't stay here! The nearby town is a dump as well. We moved over to the Marriott Residence Inn and Suites. I should have known you can't get a good room under $150/night!"