Sonesta ES Suites Chicago Waukegan Gurnee

"I loved the Sonesta, super caring and sweet staff. Plus the lobby smelled SO GOOD!! The 1 bedroom feel makes the king size suite so homey. Very comfortable and clean rooms(: the kitchenette is very cute, stocked and clean! I'd say one of my happiest times in a hotel! My bf and I stayed 2 nights for a festival and they even helped with directions to the site!"

"The stay was great. I wish I could remember the young lady that checked us in, bc she was great, very helpful. I was here for my son's Navy bootcamp graduation. The rooms were very nice and spacious, it was plenty of room for my family. The breakfast was really good also. If I had to go back to that area I would definitely stay here again."

"1. Charged a $100 fee they claimed would be refunded at checkout. Wasn’t refunded. 2. Asked for receipt at checkout and clerk couldn’t figure out how to use printer. 3. Said receipt would be emailed. It hasn’t been. 4. Nothing on website says they don’t clean room, take out trash, or replace towels. They didn’t do anything in the 3 days we stayed. 5. Said we had to bring old towels for new towels. We did, and they were out of towels. Told to come back later. Tried again 3 hours later and no towels. 6. Everyone put their trash in hallway since nobody cleans rooms. 7. Fridge handle missing. Couch was bowed in middle and unusable. Floors hadn’t been vacuumed and was dirty when we arrived. Wall paint was peeling and ceiling had cobwebs. Tried covering odors with plug in air fresheners. 8. TV cable box didn’t work. Desk was no help. 9. If you want breakfast, get there fast. When it’s out, it’s out. They didn’t replace anything on two out of three mornings we were there. 10. Hallways stunk of dope smokers in rooms. 11. Too close to highway. Highway noise kept us awake. Couldn’t drown out traffic noise with TV because TV didn’t work. 12. Saw previous response claiming they are proud of their cleanliness and service…..it’s either an auto-reply or they are clueless about what goes on at their property. 13. Will never stay at or recommend a Sonesta again. Worst place I have ever stayed."

"We stayed 4 days and basically had an okay shelter with a nice breakfast. My first shower I noticed the body wash was empty and they never did refill it even though we asked. The couch was absolutely uncomfortable. We had to bring out all the pillows to make it usable. All the TVs went out and we were supposed to receive a call from a company to help and it never happened. Finally after missing half the game we were watching we were successful with resetting the boxes ourselves. Also I have never been asked to take my trash out to the dumpster myself at a hotel. Not a big deal but weird."