Jim Felts: Allstate Insurance

"Sonya was very helpful, and knowledgeable with setting up a new homeowners insurance policy for me. She was able to answer all my questions and was very polite and helpful!! I would highly recommend this agency!!"

"Can’t believe the service I received from Sonya Vazquez! She has to be the nicest, courteous and fantastic person I have ever had the pleasure to speak to! Hands down the most helpful agent and is a credit to her profession! I wish every insurance agent was 1/2 as good as she is! Thank you Sonya for all your help! I may just call you again to say hello. Keep up the great work, Jim Felts Allstate insurance is lucky to have you!"

"My local firm has been wonderful. But recently (5 months) i filed a claim. Claim is still opened with no resolution. Months back i did have to contact my local office to assist me under this claim and were extremely helpful. But i did learn they cannot assist in much more then customer service. Bottom line allstate sells products they do not fulfill. Inspections are far and few in between with much contrast in results. Bottom line i feel this company has failed me. Good luck"

"Allstate refuses to cover my roof loss, my claim had been open since April of this year and have show respect to my adjuster while also giving him MONTHS to work in my claim and while this time has gone by he keeps giving me the run around and different excuses in why they won't cover my roof. I have contacted the claims advocates and they told me what they're looking for and my adjuster continues to refuse to approve my claim explaining that Allstate expects Me and the roof contractor to patch my roof with shingles that don't match my current shingle by anymeans and is asking that we trim them which is against code, we proved that doing this will compromise the rest of the roof completely and we submitted proof of this and he continues to deny my claim, I am submitting a formal complaint against the adjuster and Allstate with the DOI. The adjuster also refuses to provide his NPN and the name and contact information to his superior and he states that he is the Manager. I am expected to fix my roof with spit and sticks basically. I would say Allstate takes part in unethical practices with the way the suggest repairs should take place. I should have never moved from State Farm."

"The woman with whom I interacted with at the desk just inside the door, was extremely pleasant and efficient. Everyone that I saw inside (3 people), appeared to be very happy and friendly."