Advance Auto Parts

3019 Auburn Street, Rockford, IL 61101

● Open

4 147

Hours open

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Hours open

Monday:

7:30 AM - 9:00 PM

Tuesday:

7:30 AM - 9:00 PM

Wednesday:

7:30 AM - 9:00 PM

Thursday:

7:30 AM - 9:00 PM

Friday:

7:30 AM - 9:00 PM

Saturday:

7:30 AM - 9:00 PM

Sunday:

9:00 AM - 8:00 PM

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3019 Auburn St, Rockford, IL 61101, United States

815-963-5520

stores.advanceautoparts.com

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About the Business

Advance Auto Parts is a renowned car repair and store located at 3019 Auburn Street in Rockford, Illinois, United States. With a wide range of auto parts and accessories, as well as expert technicians on hand to provide top-notch repair services, Advance Auto Parts is a one-stop shop for all your automotive needs. Whether you're looking to upgrade your vehicle with the latest gadgets or need a quick fix for a mechanical issue, Advance Auto Parts has got you covered. Visit us today and experience the convenience and quality service that sets us apart from the rest.

Reviews

DonnaKay Shipyor:

"After receiving the wrong air filter for my car, I attempted a simple return. Lemar was very polite and apologetic. After entering the item in the register, he required a code from the Store Mgr. Stacy. She was on the phone and refused to put the party on hold or write it down to proceed. After approx. 13 min I said could you please put that party on hold or write down the code so I can get to my appointment. Stacy ignored my plead and after another 4min walked up to the register and said that the Client on her call spends thousands of dollars at this store and is far more important then my DYI project! And that I should leave right now and go to another store. I said please provide the code for this return (it was the store error and I have my receipt) she said no, please leave now and go to another store. All stores are open to the public for DYI projects and NO person should endure this unprofessional behavior. I would NEVER have someone with this mindset represent my store and obviously not qualified to work with the general public. I see your response; was it also forwarded to your Legal Team? Because it is clearly discrimination! I said "please" multiply times and was pleading for her to do her job and was refused service."

1 year ago

Maurice Banks:

"Very respectful staff they welcome you with a smile the atmosphere was great"

1 year ago

Linda:

"Helpful, nice and have just about anything you need, if not they will see if they can order it..."

almost 2 years ago

Storm Donovan:

"Very poor communication and listening skills on the store manager's part. He assumes what you are going to say and he reacts to whatever he himself is thinking that you will say. Unfortunately the rest of the staff follows his lead and treats people according to what he has told them. This is unfair to shops especially, as well to the regular customers that they are supposed to be servicing. It's a shame they have someone of this mindset managing a store and dealing with the general public."

almost 2 years ago

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Advance Auto Parts

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About the Business

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