Northwestern Medicine McHenry Hospital

"I came to the ER cuz I had a CT & was told to go to the ER cuz my appendix was enlarged. ER was efficient & ordered another CT with contrast. My appendix is fine but they saw some other things and admitted me. NW is out of network but cuz there were no beds avail in network they admitted me. I was suppose to have an MRI at 730am yesterday & didn’t have it till 730pm & it took the doc till 2pm today to read it! MRI showed nothing but the doc was gonna transfer me to an in network hospital . I said “for what!!!” She didn’t have an answer. Thank god I’m getting discharged! I will say that my pain was managed well, the nurses were great, nice room & housekeeping was efficient."

"I honestly love this hospital and I love all the medical perfessionals I've experienced with northwestern. I was born & raised near the city were going to the hospital was only if you REALLY needed it or you were going there to die. Waiting rooms in the city took 8-10+ hours just in the waiting room. Without seeing anyone yet. At northwestern the 3 times I've been there just this year was less than an hour wait and they take blood and do vitals before you wait.. I was just there on Christmas eve and It took 1 hour in the waiting area before waiting they had blood drawn/nose swab and I was hooked up to fluids. 1 hour later Dr came in with results for my bloodwork and tests and I was sent home with a miracle flu medication I live by northwestern. Thank you!"

"Came at 2am for my 7 year olds ear infection. There were 5 people ahead of us in the waiting room. Said it'll be 2 hrs before a doctor could see us. Which I thought was kind of understandable. 3 hours later and not one person in the waiting area had been seen yet. We left. Thankfully my son was feeling fine by then but damn. They might as well have put a closed sign at the damn door"

"My care team at Northwestern Hospital McHenry was amazing from start to finish. I came in on an ambulance having very sharp, heart pains and I was pretty scared thinking something was happening to my heart. It turns out that I had an infection and strep pneumonia. I was admitted and stayed for two days. In those two days my care team was so attentive, professional, caring, sympathetic, and encouraging. I received exceptional patient care. Shareen, Katie, and Liz made me feel like a person and not just a number. I cannot express enough how much I appreciated those women in my vulnerable state. Dr. Desai gave a clear explanation of what my next step should be for my at home care and took it upon herself to walk me through a website that can save me money on my prescriptions. Nurse Shareen I cannot thank you enough! I hope these women get recognized for their hard work because they deserve it!"

"ICU nurses are awesome! So caring and treat family members just as good as they treat the patients. Katie is the best!! 5 stars for ICU. 7th floor nurses are awful!!! Rude and uncaring and clueless half time as far as their patients go. 0 stars for the 7th floor nurses. Hope you never have a family member that ends up on that floor!"