Pandora

"I’m very upset, and I’m not sure what happened here. I work near this store and I had ordered a charm online for pickup but I was unable to make it to the store before they closed, so I ended up getting the charm at another location. So, I went back to this store another day with my husband to exchange to get different charm. Erika seemed annoyed that I wanted to cancel an order, until I told her that I just wanted a different charm (because I had bought this particular one somewhere else). Erika told me she couldn’t exchange it, so we would just cancel this order and make a new purchase. That was fine with me. The new charm I purchased was the same price. She tapped on her iPad while I was looking at charms, and told me that it would look “weird” on my end as far as the order status goes. She clarified that it would still say “processing,” and to contact Pandora if I needed to. She said there shouldn’t be any issues, but in case there was. The way she kept saying to call Pandora, but then also said there wasn’t an issue? I thought that was odd, because why would there be issues with you canceling a pick up order? But I just let it be. Not only did I get different charm of the same price, I came back to the store shortly after, and purchased another one. The next day I look at my email and my account and it said the order was picked up, and my card was charged. I received a confirmation pick up receipt, and it says picked up on my account. Not the “processing” she mentioned. It’s almost like she knew she messed up somehow which is why she told me to contact Pandora. I’ve called Pandora a couple of times, but now it’s a whole issue I’ll have to escalate. And I will continue to escalate this issue. It’s annoying to anyone who gets charged for an item they didn’t receive, but times are tough and I’ve been saving for a while for these items. I also want to say when we first came in both associates were busy with other customers, but didn’t say a single word to us like, “I’ll be right with you” but I waited patiently. I almost left, but then she was freed up and was pleasant when I went to make my purchase. But the whole situation was off when she was telling me to contact Pandora, but I trusted her."

"Natasha was amazing, super sweet. Had a stone fall out of ring, had stopped at Oakbrook Pandora and they said they could not do anything as ring was bought over a year ago, they could send it out for repair only. I decided to hold off as Old orchard Pandora is closer for me. When I stopped in, Natasha stated their policy was good for two years, I confirmed that it said that on the website too. She took care of me in a matter of minutes and I was on my way home. Best service ever."

"Sales Assistant Kateryna,polite knowledgeable, patient n helped with purchase n cleaning some jewelry items purchased before. Highly recommended."

"I went in to buy new charms and the salesperson was so very helpful and helped me make some great purchases! She even cleaned my bracelet before I left!"