Napa Auto Parts

"This particular napa has had one of the most comprehensive service departments for years from as far back as 2003 the service and parts have been spot on...but today I had an eye opening experience with one of the employees. I was just along for the ride with my son to pick up a single bolt...right off the employee seemed to have an issue/attitude.... after tapping on the keys of his computer to no avail he asked us to follow him to the bolts..at the bolt bins "with the bolt board above it". My son was next to the employing looking at bolts and the employee found one as long with the incorrect threads my son didn't notice and I assumed the employee could do something as simple as get a 1/4 -28 bolt...do his job correctly. This bolt goes into an aluminum casted coolant crossover pipe and would have destroyed the threads and possibly crack the crossover pipe. When I looked at the bolt I could clearly see the difference. I was pissed at this point.. not only did he look at me and say my son said it was ok while the bolt was in the employees hand but my son thought this guy knew what he's doing...so he placed trust blindly in him till we looked at the bolt. Not only is this unexceptable but would have damaged the part.. The employee knew the thread pattern was wrong but was ok giving the wrong bolt without asking if the thread difference was ok... Fire was in my blood.....how dare any employee in any capacity knowingly give out the wrong part without asking the customer to assure Napa was represented in the correct manner and damage didn't occur because of a lazy employee.. Customer's be aware of fake it till you make it employees. The only reason they got 2 stars is because of previous experince... I will not shop there anymore..because the employee would not get a manager at the time either....so there you have it...Always check"

"Either have or get my parts quickly. Good guys"

"I went to buy some parts for a Ford F-250 but this not very friendly young man with glasses bought the wrong part and I had to return it but I couldn't find my purchase receipt I told him it was on my card and he very curtly told me that he couldn't do it that transaction then I ordered a piece call and he told me that it would arrive tomorrow or the day after tomorrow and it was not to take my phone number I asked him if he needed it and he said no in other napa auto parts centers they take my phone number to let me know that my order is ready I didn't like the way this boy was attentive"

"Lyle is a super nice guy and has been extremely sharp and friendly each time I’ve been to this location. However, I’ve come to realize this store location is an absolute price gouging establishment. The fuel filter I purchased today was literally double what I could have purchased it for through multiple online retailers. Lesson learned, only shop at this location when it’s an emergency-because you’re paying absolute top dollar here."

"We were driving and our windshield wiper had snapped off so we stopped over at the Napa on 4th street. They were SO helpful and knowledgeable and even helped me install my new wiper. Great group of people here! Made my already very stressful day a lot less stressful."