AutoZone Auto Parts 2625 North Government Way, Coeur d'Alene, ID 83815

"My go-to place for auto parts. The clerks have always been helpful and the location can't be beat."

"I have had a few encounters with autozone now that haven't been so great.. from poor customer service to them pulling the wrong part.. so sick of it. I have read threw most of the reviews and it's starting to seem like AutoZone is not the place to go anymore"

"I would give this review 0 stars if that was an option. I felt completely taken advantage with my experience at this AutoZone. I went in to replace both headlights for my 2002 Subaru WRX. I bought your basic headlights and had a gentleman there swap them out for me. That seemed very kind at the time…... After driving for a few days, I decided to go back to purchase some brighter headlights. That seemed more beneficial and cost effective. I needed brighter headlights to see better at night. I had another gentleman take my headlights out that I just bought and replace them with new ones. When he did, he stated that there was a short coming from a wire in my engine that hooked into my headlight on my passenger side. He stated that I would need to order a new wire and that they could both order it and put it in when it came in. I agreed, purchased, and waited for them to call and let me know it was in because they had to order it from another store. So, I waited, mind you, prior to this, my headlights worked just fine. I never received a call back letting me know that my order came in so I reached out to them. It was then communicated to me that it was in so I headed over there. When I got there, I picked up my wiring and asked if someone would please help me. I had another gentleman come help me. (I worked with three different guys there throughout this as far as swapping out headlights in and out of my vehicle). So the guy comes out to my car and tells me that it's too hard for him to get to the part to swap out the wiring and that he would go get someone to help. I had ANOTHER guy come out and that was when I was notified that they don't take any part in anything electrical with vehicles. I explained that that was not what I was told. They apologized and said that I would need to take my car to a shop or get someone else to put the new wires in. Up until this point, my headlights worked just fine. I complied and told the guy I understood and asked to have them please put my headlight back in so I can atleast drive it (at this time, my headlight was taken out from the previous guy trying to swap out the wires that apparently they aren't supposed to touch). He then put my headlight in, and it would not work. He tried a few other things with no avail. I told him that prior to me even coming there, that my headlights worked just fine and it wasn't until after they messed with my vehicle that the headlight completely stopped working. He disagreed. He said that there was nothing they could do at that point. So I was pretty much sol. I asked to speak with a manager. I had a guy come out to speak w me that wasn't in fact a supervisor. I expressed that I asked to speak w a manager. So out walks this guy (he was the manager for the commercial end of things there) and I wish I would've gotten his name. He was a complete jerk to me. He talked to me like I was the most unintelligent human on earth. I think it frustrated him because he knew that they screwed up on this to begin with. He wasn't sure what to say or do other than blame me, and continuously state that this is not AutoZone’s doing. I asked him a few times to please not talk to me the way he was and he continued. He upset me so bad I broke down in the parking lot. I then just got in my car and left. I got my vehicle into a wonderful local body shop here in town and they helped me. I would not recommend this store to anyone especially if you are somewhat knowledgeable and don't get taken advantage of easily. They are snakes and wouldn't at all take accountability for the wrong doing they caused to my vehicle, leaving it in worse shape than it was prior to me going there. The commercial manager that works there shouldn't have a job there anymore. He was extremely rude, cold, and insulted me multiple times. Not ok. These guys sucked all around."

"Horrible. The service reps were disrespectful and had no idea what they we're doing. I had trouble getting service to begin with and than the service rep kept having an attitude and instead of assisting me kept going to other customers even when it was my turn to get help. The other service rep saw the rep kept doing it and he intentionally ignored me after rolling his eyes. Horrible experience. I will never be back to AutoZone. Orally helped me instead and were pleasant. They got my business."

"Good service found the part I needed was able to returned parts that was not used with a ezz store was clean bathroom over best service ever"